Globalstay Inc. offers perfectly designed, fully furnished luxury short-term, long-term, and corporate stay rentals in Toronto, across Canada, and internationally.
At this time, we are looking for a Guest Service Manager to join our team. The position is pivotal in ensuring that our guests enjoy a memorable, comfortable, and seamless stay at our rental units.
MAIN DUTIES AND RESPONSIBILITIES
• Oversee all aspects of day-to-day operations and guest services
• Develop and implement policies and procedures to maintain and enhance operational efficiency
• Manage booking systems to ensure optimal occupancy and guest satisfaction
• Manage peak-season scheduling and capacity planning
• Coordinate maintenance and repairs with contractors, housekeeping, and vendors to ensure rental units are well-maintained and meet health and safety regulations
• Act as the main liaison between guests and internal teams, ensuring seamless service delivery
• Manage budgets and monitor expenses
• Prepare reports on occupancy, revenue, and expenses
• Participate in the development of promotional strategies
• Respond promptly to guest inquiries, complaints, emergencies, and special requests
• Monitor guest feedback and review comments to identify service improvements
QUALIFICATIONS
• Completion of secondary school
• Minimum 5 years of proven experience within the accommodation industry, preferably in a managerial role
• Excellent communication, leadership, and organizational skills
• Solid customer service skills to handle complaints, resolve issues and maintain guest satisfaction
• High proficiency in English
• Proficiency in MS Office
WORK CONDITIONS
- Permanent, full-time position
- $40.60 per hour
- 35 hours of work per week
- Occasional overtime may be required with applicable overtime pay after 44 hours of work per week
- Work location: 28 Wimpole Drive, Toronto, ON M2L 2K9
Please apply by email to
[email protected] with a resume and a cover letter.
📌 Guest Service Manager (Toronto)
🏢 Leading
📍 Toronto