Our client is a leading provider of calibration, measurement and metrology services, supporting organizations across a range of technical and industrial sectors. They are currently in need of a Branch Manager for their Burnaby, BC location.

The new hire will oversee all operational, technical, and business functions of the calibration laboratory. This role ensures high-quality service delivery, operational efficiency, financial performance, and a positive customer and employee experience. The Branch Manager leads a team of technicians and support staff while maintaining compliance with ISO/IEC 17025 and company standards.

This is an opportunity to join an established technical services organization offering a dynamic environment, opportunities for professional development and the chance to contribute to a business where precision, reliability and customer relationships are central to its success.

Responsibilities:

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Oversee day to day laboratory and onsite operations, including scheduling, workflow management, and resource allocation, with the help of the laboratory manager.
- Conduct daily/weekly meetings with laboratory manager to ensure full utilization of technician capabilities and that overtime is managed to meet customer expectations.
- Monitor production, turnaround times, and overall team performance; provide weekly and monthly operational reports.
- Maintain a safe, organized, and compliant work environment, including adherence to health, safety, and ISO/IEC 17025 requirements.
- Lead continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.
- Ensure accuracy and reliability of calibration services through strong quality control practices.
- Support and participate in internal and external audits; address nonconformities and implement corrective actions.
- Oversee calibration of lab standards and assist technical and QA teams with metrology related issues.
- Review warranties, evaluate technical concerns, and resolve escalated calibration challenges.
- Lead, mentor,



and develop technicians and support staff; provide coaching, training, and performance feedback.
- Participate in hiring, onboarding, and performance reviews.
- Foster a positive, collaborative, and high-performance work culture.
- Build and maintain strong customer relationships; understand requirements, resolve concerns, and ensure exceptional service.
- Identify growth opportunities and collaborate with sales teams to expand the customer base.
- Manage branch P&L;, including budgeting, expense control, and financial analysis to ensure profitability.
- Track and report key performance metrics, providing insights and recommendations for improvement.

Qualifications:

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High school diploma or GED required.
- Military PMEL (Precision Measurement Equipment Laboratory)/TMDE (Test, Measurement, and Diagnostic Equipment)/GPETE (General Purpose Electronic Test Equipment) training or an Associate’s Degree in Electronics or related technical field preferred.
- Minimum of 5-10 years of experience in a technical or operations focused workplace, including at least 2-5 years of leadership experience.
- Hands on experience calibrating test and measurement equipment.
- Working knowledge of ISO/IEC 17025 requirements.
- Proficiency with Microsoft Office and general computer applications.
- Exposure to budgeting, quoting, or cost control preferred.
- P&L; or operational management experience.
- Strong leadership and team management capabilities.
- Excellent communication and interpersonal skills.
- In depth understanding of calibration processes, standards, and industry regulations.
- Strong business acumen, analytical skills, and strategic thinking.
- Effective problem solving and decision-making abilities.
- High attention to detail and commitment to quality.
- Ability to work under pressure, manage competing priorities, and meet deadlines.
- Familiarity with calibration software and tools.

Compensation:

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$100,000-115,000 annual base salary (negotiable)
- 10% annual performance bonus
- 3% RRSP
- Paid time off
- Extended health benefits

#IND1

📌 Branch Manager (Burnaby)
🏢 Goldbeck Recruiting
📍 Burnaby