About us

askpolly is transforming massive scales of human conversation into actionable insights. By leveraging AI and patented statistical models to analyze organic social media data, askpolly provides near-instant, statistically valid insights into market reactions, election outcomes, and messaging strategies. We are moving beyond traditional polling to give users an agentic interface that delivers actionable results in under two minutes, empowering data-driven decision-making at the speed of conversation.

The role

As our Customer Success Manager, you will own the post-sale relationship with askpolly's self-serve subscribers and be accountable for renewals. You will make sure customers get value from askpolly quickly, keep getting value, and choose to stay.

You will report to the executive team and work closely with Sales, who hand off new customers to you, and Product, with whom you will make sure customer issues are resolved promptly.

What you'll do

- Take over new customers from Sales and run onboarding so they reach their first useful insight fast.
- Become an expert user of askpolly and help customers interpret their results and apply them to real decisions.
- Own renewal targets across your book of self-serve subscribers, forecasting renewals and flagging risk early.




- Monitor usage and engagement to spot customers who are drifting, and step in before renewal is at risk.
- Identify customers who would benefit from more of askpolly and own expansion opportunities.
- Act as the customer's voice with Product: log issues and feature requests clearly, track them, and close the loop with customers.
- Report regularly to the executive team on retention, renewals, customer health and recurring feedback.

What you bring

Required

- Experience in customer success, account management or a similar customer-facing role at a SaaS company.
- Familiarity with market research, consumer insights or social listening.
- Comfort with data and analytics tools, and the ability to explain findings in plain language.
- A track record of managing renewals or retention for a portfolio of customers.
- Robust written and spoken English, and the organization to manage many accounts at once.

Assets

- Professional proficiency in French.
- Experience supporting self-serve or product-led customers at scale.
- Experience with CRM or customer success platforms.

Pay: $46,000.00-$75,000.00 per year

Work Location: Hybrid remote in Ottawa, ON

📌 Customer Success Manager (Ottawa)
🏢 Advanced Symbolics
📍 Ottawa