Job Summary

We are seeking a professional and personable Front Desk Agent and Night Auditor to join our hospitality team. This dual-role position involves providing exceptional guest services during evening and overnight hours, ensuring smooth check-in and check-out processes, and maintaining the security and operations of the hotel during night shifts. The ideal candidate will possess excellent communication skills, a solid customer service orientation, and the ability to handle multiple responsibilities efficiently in a fast-paced environment. Bilingual or multilingual abilities are highly valued to serve our diverse guest base effectively.

Responsibilities

- Greet guests warmly upon arrival, assist with check-in and check-out procedures, and address guest inquiries with professionalism.
- Manage multi-line phone systems to handle reservations, guest requests, and internal communications accurately.
- Provide outstanding guest services by addressing concerns, offering local information, and ensuring a positive stay experience.
- Perform night audit duties including reconciling daily financial transactions, preparing reports, and ensuring all records are accurate for accounting purposes.
- Maintain security protocols by monitoring surveillance systems, conducting regular patrols of the property, and ensuring guest safety during overnight hours.
- Handle guest complaints or issues promptly and escalate as necessary to management.
- Keep the front desk area organized, clean, and stocked with necessary supplies.




- Assist with administrative tasks such as data entry, filing, and updating guest information in the system.
- Help ensure the lobby, front desk, and other public-facing areas remain clean, organized, and welcoming.
- Assist other hotel departments as needed to support daily operations and maintain service standards.
- Support colleagues during busy periods, staff shortages, or special operational circumstances.
- Be flexible and willing to take on additional responsibilities as directed by management, while following appropriate training, safety requirements, and applicable policies.

Skills

- Excellent customer service skills with a friendly and professional demeanor.
- Strong communication skills, including phone etiquette and the ability to interact effectively with guests from diverse backgrounds.
- Experience in front desk operations within a hotel or hospitality environment is preferred.
- Ability to operate multi-line phone systems efficiently.
- Multilingual or bilingual abilities are highly desirable to enhance guest interactions.
- Knowledge of hotel management software or property management systems is a plus.
- Ability to handle stressful situations calmly and efficiently during night shifts.
- Attention to detail and strong organizational skills to manage multiple tasks simultaneously.

Pay: $17.95 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

- On-site parking

Work Location: In person

📌 Front Desk Agent and Night Auditor (Parry Sound)
🏢 Best West Plus Parry Sound
📍 Parry Sound