# Service Now AdministratorMontrealHybridCloud and InfrastructureApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.##

Job description
Here is a brief overview of the tasks and responsibilities that will fall to you:* Administer the ServiceNow platform, including customer service management and technology service management modules;
* Ensure the maintenance, stability and evolution of the various environments;
* Support the implementation of current features as well as the continuous improvement of the platform;
* Configure and customize workflows, service portals, service catalogs, customer scripts, and business rules;
* Respond to user requests and contribute to the resolution of functional and technical issues;
* Support the teams in the use of the different components of the platform;
* Plan and perform upgrades, tests, patches, and deployments of new releases;
* Develop the dashboards,



indicators and reports required to support organizational objectives;
* Write technical documentation, user guides, procedures and work methods;
* Ensure the quality and compliance of documentation according to recognized best practices;
* Participate in meetings with business partners to understand the needs and impacts of initiatives on processes;
* Document the activities carried out and maintain up-to-date knowledge repositories;
* Contribute to internal and external audits affecting the platform;
* Collaborate in the search for and implementation of solutions that meet organizational challenges;
* Participate in projects and mandates requiring expertise in the ServiceNow platform.The profile sought is as follows:* Have a minimum of seven (7) years of relevant experience in the field of information technology;
* Perform a ServiceNow platform administration role for a minimum of three (3) years;
* Master the modules of customer service management and technology service management;
* Configure, customize and optimize the components of the platform according to operational needs;
* Understand the mechanisms of integration with business management and document management solutions;
* Evolve effectively within multidisciplinary teams;
* Demonstrate autonomy, rigor and excellent organizational skills;
* Communicate effectively with users, business partners and technical teams;
* Develop an approach oriented towards continuous improvement and the quality of the services provided.

📌 Service Now Administrator (Montreal)
🏢 COFOMO
📍 Montreal