Enhance client experiences as a Customer Success Specialist with Operto in Vancouver, British Columbia. This hybrid role focuses on technical support and customer lifecycle management for hospitality technology. Operto Guest Technologies is seeking a dedicated Customer Success Specialist to strengthen customer relationships and assist with technical support. The ideal candidate will possess communication and problem-solving skills, along with technical expertise in the hospitality sector. You will manage customer inquiries, provide onboarding support, and help improve client satisfaction and retention.

Key Responsibilities
• Provide timely customer support via email, phone, and chat
• Troubleshoot Tier 1 technical issues related to IoT and integrations
• Maintain detailed records of customer inquiries and follow-ups




• Build strong relationships by proactively addressing client needs
• Support account renewals and expansions with accurate documentation

Requirements:
• Minimum 1 year in customer success or technical support
• Bachelor's degree in Business or related field preferred
• Solid verbal and written communication skills in English
• Experience with CRM and support ticketing platforms
• Strong troubleshooting skills for software and IoT devices Utilize your customer service expertise, technical knowledge, and problem-solving ability to enhance client experiences at Operto.

📌 Customer Success Specialist at Operto (Vancouver)
🏢 Operto Guest Technologies
📍 Vancouver