Lead the Incident Reporting Centre at TD in Mississauga, Ontario, as a Senior Manager. Oversee operations, governance, and incident management strategies for a global footprint. As a Senior Manager in the Incident Reporting Centre, you will drive strategic direction, ensuring 24/7 incident monitoring and response across various regions. This role emphasizes risk management and collaboration across technology, vendors, and governance structures, positioning you as a senior escalation point for high-risk incidents. You will foster a culture of operational excellence while leading a team in a critical function within TD’s vast organization.

Key Responsibilities
• Develop strategies for operational effectiveness across global regions
• Serve as escalation authority for complex incidents and challenges




• Ensure integrity of incident management tools and data
• Oversee quality control, audit support, and documentation governance
• Report insights and recommendations to GPS leadership

Requirements:
• Extensive leadership in incident management or crisis response
• Proven experience in a regulated 24/7 operational role
• Solid knowledge of incident assessment and reporting
• Track record in vendor and service management
• Relevant bachelor's degree or equivalent experience Drive excellence in incident management while leading a high-performing team at TD in Mississauga.

📌 Strategic Senior Manager at TD Canada (Mississauga)
🏢 TD Bank Group
📍 Mississauga