Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One

Recent Grad Program

Candidates selected for this position will be included in Hydro One's New Grad development program.

Our New Graduate program reflects our long-term commitment to investing time and resources in building the best and brightest team. We are always on the lookout for individuals who have a passion for learning and are looking to build their career with Hydro One.

The two-year program offers a permanent position from Day 1, a combination of training and coaching, and the ability to rotate through several roles allowing New Grads to gain experience working on different projects and in different environments.

- You have graduated with your bachelor's degree in 2025, 2026 or will graduate by May 2027
- Or, you are currently completing a master's degree in a related field, you are graduating by May 2027 and have a maximum of 1 year between completing your bachelor's degree and enrolling in your master's program.
- Valuable Academic Standing (A copy of your Official/Unofficial Transcript)
- Valid, permanent driver's license (Ontario Class G)

Overview

Hydro One's Billing and Settlements team is accountable for ensuring that our 1.5 million customers receive timely and accurate bills. On an annual basis,



we generate about 15 million bills. To achieve this, the team is accountable for the entire meter to bill process which includes working with numerous parties to ensure that customer accounts are set up properly, that electricity metering is properly configured and that the daily automated meter reading systems function as required and generate the required data for ingestion and processing by the billing systems. The team also works with customers to address any issues or questions related to their bill.

Working within the Customer Billing team under Customer Service & Billing Operations, the successful candidate will support a customer-focused finance operation responsible for customer billing, revenue management, customer account administration, reporting, and operational support.

We Are looking for 1 Business/Finance Recent Grad within our Customer Billing and Settlements team

In this role you will learn:

- As a Customer Billing and Settlements new grad, you will have the opportunity to gain valuable work experience in the utility industry that is undergoing major transformation driven by electrification as customers transition away from fossil fuels. You will work collaboratively with the Billing and Settlements teams in the following areas:
- Business analytics and data-driven decision making




- Business process improvement and innovation mapping and implementation.
- Workflow automation and digital transformation solutioning
- Customer and billing operations insights analysis
- Cross-functional project collaboration and stakeholder engagement
- Reporting, dashboard development, and data visualization
- Professional development through enterprise-wide exposure across Hydro One

Duties may include:

- Leading the analysis of customer billing, revenue, and operational data in the billing and settlements space to identify trends, opportunities, and areas for improvement.
- Leading process improvement initiatives by documenting current processes, identifying pain points, and recommending efficiencies.
- Assist in evaluating manual and repetitive activities and support the design and testing of automation solutions using tools such as Power Automate and Power Apps.
- Contribute to special projects focused on improving customer experience, operational effectiveness, and business performance.
- Conduct research and analysis to support business cases, improvement initiatives, and management reporting.
- Collaborate with team members to gather business requirements and translate operational needs into business cases and implementation plans.
- Lead data quality reviews and assist in validating reports, metrics, and business information used for decision-making.
- Support the development of dashboards, reports, and data visualizations using tools such as Excel, Power BI, and SharePoint.
- Collaborate with teams across the organization, and contribute to projects

What we look for:

- The ideal candidate is ambitious and enjoys working with data, technology,

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