Job Description

WHAT IS THE OPPORTUNITY?

Lead RBC’s mission-critical Access Network Operations across all branches, campuses, remote home office, ATM networks, global WIFI infrastructure, and global SD-WAN deployment for branch-to-headend and global WAN connectivity. You’ll drive operational excellence and modernization by championing Site Reliability Engineering practices, automation initiatives, and AI-assisted operations. Manage resilience gaps, conduct major post-incident follow-ups, and balance immediate operational stability with long-term technology support innovation, reducing manual work and accelerating response times.

WHAT WILL YOU DO?

Operational Excellence | Incident – Change - Problem Management

- Lead day-to-day operations of global access network infrastructure (branches, campuses, remote workers via Aruba RAP VPN, ATM networks, WIFI, SD-WAN branch-to-headend and global WAN) ensuring high availability and adherence to service level agreements.
- Direct critical incident management including triage, root cause analysis, stakeholder escalation and communication for infrastructure events affecting customer-facing services and business continuity.
- Oversee change management processes to ensure smooth implementation of network changes, migrations and technology refreshes with minimal business disruption.
- Conduct post-incident reviews and problem management activities to identify resilience gaps, drive chronic issue resolution and implement preventive measures.

Team Leadership & Development

- lead and mentor ~15 person technical operations team (Senior Network Analysts), providing coaching, performance development and succession planning to build team capability.




- Foster a culture of continuous learning, technical excellence and operational accountability; ensure team capacity and skills align with evolving infrastructure demands.
- Participate in cross-training initiatives and represent the team in vendor calls, implementation planning meetings and strategic technology discussions.

Modernization, Automation & AI Enablement

- Champion Site Reliability Engineering (SRE) transformation and automation initiatives to drive adoption of automation, improved observability, pro-active incident detection and remediation and AI-assisted operations.
- Identify and prioritize automation opportunities within incident response, monitoring, alerting, and routine operational tasks to reduce manual effort and accelerate resolution times.
- Partner with engineering and technology teams to evaluate and integrate emerging technologies (AI agents, intelligent alerting, predictive analytics) into access network operations.
- Develop and maintain standardization initiatives, runbooks and documentation to ensure consistency and repeatability across global operations.

Strategic Planning & Cross-Functional Collaboration

- Develop operational strategies aligned with modernization priorities and business objectives; participate in planning for major network refreshes, SD-WAN expansion, and infrastructure upgrades.




- Partner cross-functionally with network engineering, integration and business technology teams to ensure seamless integration of new platforms and technologies.
- Represent access network operations in executive discussions; communicate operational metrics, risks and transformation progress to leadership.

WHAT DO YOU NEED TO SUCCEED?

Must have:

- 6-8 years of enterprise network operations experience, with 2-4 years in leadership or senior technical management capacity.
- Proven track record driving technology modernization and automation initiatives, including experience with infrastructure automation, orchestration platforms, or emerging operational technologies such as AI-assisted operations.
- Strong Site Reliability Engineering foundation understanding runbooks, automation, observability, and metrics-driven operations as core operational principles.
- Hands-on knowledge of access network infrastructure including branch/campus routing and switching (BGP, OSPF, HSRP, STP, VRF, L2/L3 Protocols), SD-WAN, remote access/NAC (Aruba wireless, ClearPass authentication), global WIFI, and ATM networks.
- Robust incident management background managing critical incident workflows, conducting root cause analysis, and communicating effectively during high-pressure situations.
- Proven experience managing 15+ person technical operations teams with accountability for service level agreements, metrics, and business deliverables.

Nice-to-have:

- CCNP, CISSP, or other relevant network certifications.
- Familiarity with automation/scripting languages (Python, Ansible, Bash).
- Hands-on experience with orchestration pla

📌 Senior Manager (Toronto)
🏢 RBC
📍 Toronto