Chrono Innovation is a rapid-growing tech startup that provides a cutting-edge solution to help people manage their time more effectively. Our platform, Chrono Platform, is designed to optimize productivity and streamline workflows by automating time-tracking and task management.

At Chrono, we arm upstarts with the tools to adapt and thrive quicker.

THE CHRONO APPROACH

We’re here for when our partners need a fresh perspective, an ambitious advantage and a strong, wise ally to set them up for success.

We deliver innovative and creative solutions so our partners can remain focused, nimble and daring. We earn the trust of our partners through transparency, honesty and reliable delivery.

WE VALUE

People:

Our clients aren’t clients, they’re our partners. They’re people with whom we build meaningful, mutually beneficial long-term relationships.

We earn the trust of our partners through transparency, honesty, and reliable delivery. To nurture the relationship, we get to know them as people — through natural conversation, we learn about them and their lives.

Clarity:

We rely on clarity to strengthen our partnerships. We keep our partners informed every step of the way — they’re never left wondering about the state of their initiatives.

OUR SERVICES

- Product Development
- Software Engineering
- Growth & Acceleration
- Software talent hiring

OUR PRODUCT

Role

As a Director of Client Delivery & Success, you will be accountable for portfolio performance, client trust, and commercial sustainability across all service engagements.

You will lead the Project Management function and ensure predictable,



high-quality delivery across multiple concurrent programs. Acting as the executive liaison for strategic accounts, you will build long-term client partnerships while safeguarding delivery governance, profitability, and operational discipline.

You will work closely with Engineering, Operations, and Sales to:

- Ensure alignment between client expectations, delivery feasibility, and business objectives
- Maintain full portfolio visibility and proactively manage risk
- Protect delivery margins while driving predictable outcomes
- Enable account growth and long-term retention

This role sits at the intersection of client strategy, delivery governance, and commercial performance, with direct impact on Chrono’s scalability and reputation.

Key Responsibilities

Chrono Innovation is looking for a Director of Client Delivery & Success who will:

Client Leadership & Executive Partnership

- Build and maintain trusted executive-level relationships with key clients
- Act as executive sponsor for strategic accounts
- Lead QBRs and governance forums to ensure alignment and transparency
- Protect and strengthen long-term client partnerships
- Own full portfolio visibility across accounts, priorities, and delivery health




- Define and enforce delivery frameworks, KPIs, and operating cadence
- Ensure consistent standards in reporting, forecasting, and execution discipline
- Drive predictable outcomes across multiple concurrent programs

Commercial & Profitability Ownership

- Own delivery profitability (burn vs. budget, margin control, trade-offs)
- Make structured decisions balancing client satisfaction and financial sustainability
- Ensure scope alignment and commercial discipline across engagements

Risk Management & Escalation Leadership

- Identify delivery and client risks early
- Lead mitigation strategies and executive escalations when required
- Protect client trust during complex or high-pressure situations

Cross-Functional Alignment

- Collaborate with the Director of Engineering & Delivery on capacity trade-offs and feasibility
- Align with Product and Operations to ensure cohesive execution
- Translate executive strategy into operational delivery plans

Account Growth & Retention

- Identify expansion opportunities in partnership with Sales
- Oversee account health tracking and renewal strategy
- Drive long-term value creation within strategic accounts

PM Leadership & Organizational Maturity

- Lead, coach, and elevate the Project Management function
- Strengthen delivery discipline, forecasting accuracy, and operational maturity
- Build scalable systems and processes to support Chrono’s growth

Qualifications

- 8+ years of experience in software delivery, program management, or client-facing leadership roles
- Proven

📌 Director of Client Delivery (Montreal)
🏢 Collage
📍 Montreal