Account Director (PR)

Citizen is a global integrated PR agency that gives ambitious brands the curiosity, confidence and courage to stay ahead of trends, make bold moves & maximize measurable success. We wake up each morning inspired to make every conversation count, partnering with clients to grow their brands and positively impact culture. Across offices and disciplines, this is our single-minded mission.

Company Description

We know our name comes with a responsibility - to our fellow Citizens inside our walls and around the globe. We live by the values of the Modern Citizen: one who is courageous, builds up rather than breaks down, and puts their efforts towards conversations that count. Conversations that inform, educate, or make life easier for our fellow citizens. We believe that conversation leads to action, and action leads to impact.

Transparency matters to us. For this role, you can expect a salary between $105,000-130,000 annually, depending on experience

About the Role

As an Account Director you are an important member of the senior team. You are responsible for fully owning your client base, ensuring that campaigns are running smoothly and that your teams are challenged and motivated. You write, present concepts, and develop strategies to best suit your client needs and market trends. As a client leader, you’re responsive and flexible and willing to step in and support your teams whenever needed. We are entrepreneurial and brave so are looking for individuals that want to develop innovative work that gets noticed, meaning you can establish trust with your clients so they are comfortable taking a risk with us In this role, you will:





- Actively participate in strategy and/or creative process/review alongside account lead, offering input and feedback
- Collaborate with strategy and/or creative to build plan presentations with direction from account lead
- Champion innovative work that gets noticed
- Coach team on client management
- Manage client satisfaction and loyalty
- Assume accountability for strategy & execution within agency and client standards
- Identify and resolve issues quickly
- Manage client expectations
- Consistently manage multiple teams and budgets
- Participate in new business development by increasing business with existing clients, networking and identifying prospects, and contributing to RFPs and pitches
- Assist junior team members prepare for new business presentations
- Contribute to annual business planning (accountable to portfolio plan) multiple teams and budgets
- Participate actively in hiring decisions
- Interact with and gain the trust of senior clients
- Serve as quality control and ensure only the highest quality work is delivered to clients
- Be responsible for budgets and proactive to ensure account profitability

QUALIFICATIONS:

- 7+ years of PR experience, agency experience preferred
- Previous management experience where you were responsible for independently managing a client and a team




- Ability to lead others and remains calm under pressure;perform regular management and coaching of staff
- Superior client relationship management skills
- A robust businessacumen and comfortable dealing with analytics and financial control
- Exceptional organizational skills with proven ability to manage multiple projects at one time, be flexible, respond and adapt to changing client demands.
- A collaborative leader whois innovative and entrepreneurial
- Strong negotiation skills
- Demonstrated results in public relations work, client service and account leadership.
- Stellar writing and editing skills required.
- Passion for both traditional and digital communications.
- Ability to balance strategic thinking with plan execution.
- Robust presentation and interpersonal skills.
- Excellent at thinking on your feet.

Citizen is guided by four core values that define how we work together and show up for our clients:

- Champion Equity – Fairness First, Always: You can count on us to bring a fair and equitable lens to every strategy and interaction.
- Set the Standard – Forget "good enough." We're obsessed with delivering seriously stellar work, from the big ideas to the nitty-gritty.
- Do What’s Right – We're not afraid of the tough conversations. We'll always give you the straight goods and make the honest calls.
- Empower Curiosity – We thrive on pushing boundaries and exploring the unexpected. That's where the real breakthroughs happen

What’s in it for you:

We value the 'whole you'

- An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with th

📌 Account Director (Toronto)
🏢 Talent Pool Builder
📍 Toronto