Location:
1645 32 Ave NE, Calgary, Alberta, T2E 7Z5 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in current ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important?

Senior Manager, Specialty Pharmacy.

Location:
Calgary, AB Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. Nature and Scope

Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health Network (SDMSHN) Calgary pharmacy to ensure services are provided to patients in accordance with established corporate procedures and provincial/federal pharmacy regulations. The Senior Manager, Specialty Pharmacy is responsible for overseeing pharmacy to ensure patient centric outcomes, regulatory compliance, change management, fiscal stewardship, staffing and team engagement. This role requires a strong leader with critical thinking skills,



ability to problem solve and effectively manage professional relationships with prescribers/clients/customers as well as internal leadership. The Senior Manager, Specialty Pharmacy will be responsible for the operations of the SDMSHN Calgary pharmacy which includes complex high cost medication billing, specialized therapies, sterile compounding, clinic prescribers, and other pharmacy operational activities. What you will do

Leadership & People

Provide overall leadership for the SDMSHN Calgary Pharmacy, building an engaged, high-performing team focused on patient care, operational excellence and business results. Set clear performance expectations and ensure the team consistently achieves operational, financial and service objectives. Build a positive, inclusive culture that promotes teamwork, accountability, open communication, continuous improvement and employee engagement. Assess team capabilities and provide ongoing coaching, development and performance feedback; identify and develop talent to support succession planning. Lead staffing and workforce planning, including recruitment, onboarding, training, scheduling and workforce utilization to ensure the pharmacy is appropriately resourced. Conduct regular team meetings and performance reviews and, in partnership with Human Resources, effectively manage employee relations, compensation reviews and adherence to company policies and procedures.



Lead teams effectively through organizational and operational change and clearly communicate business priorities, strategy and expectations. Pharmacy Operations, Quality & Compliance

Maintain overall accountability for the day-to-day operations of the SDMSHN Calgary Pharmacy, ensuring safe, efficient and patient-focused pharmacy services. Ensure compliance with all applicable provincial and federal legislation, regulatory requirements, professional standards and company policies. Ensure prescriptions are processed accurately and in accordance with professional, legal and billing requirements while protecting patient privacy and confidentiality. Maintain oversight of narcotics and controlled substances, patient records, pharmaceutical storage and security, inventory management, expired products and other regulated pharmacy processes. Ensure Required Operating Procedures (ROPs) and Standard Operating Procedures (SOPs) are embedded into daily operations and consistently followed. Oversee quality assurance activities, site certification audits, incident and privacy-breach reporting, Adverse Event (AE) and Product Technical Complaint (PTC) reporting, and corrective and preventative actions. Maintain appropriate inventory levels while minimizing out-of-stocks, overstocks, expiries and financial loss. Manage operational risks, service issues, shipment delays and customer concerns, identifying root causes and implementing preventative actions. Ensure the pharmacy maintains appropriate operational, office and medical supplies and that invoices and supporting documentation are accurately processed. Financial & Business Performance

Own pharmacy financial and operational performance, including achievement of revenue, profitability, labour and oper

📌 Senior Manager, Specialty Pharmacy-2 (Winnipeg)
🏢 Shoppers Drug Mart
📍 Winnipeg