Bilingual Clinical Associate Program Manager - 14-month Fixed-Term (Remote)

Job Category: Patient Support Programs

Requisition Number: CLINI003228

- Posted : October 14, 2026
- Full-Time
- Remote

Locations

Showing 1 location

Description

Position Type: Full Time, Fixed-Term

Work Location: Canada

Work Arrangement: Remote

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The chance to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture – we are passionate about our people
- Flexible working environment that promotes a healthy work-life balance




- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Clinical Associate Program Manager (APM) provides operational leadership and program coordination support for assigned Immunology Patient Support Programs. Working closely with the Program Manager and Program Supervisors, the Clinical APM is responsible for monitoring program performance, ensuring data integrity, supporting operational execution, and driving the completion of key program initiatives. The Clinical APM serves as a critical link between frontline operations, supervisors, and client-facing leadership to ensure the consistent delivery of high-quality patient support services.

A Day in the Life (What you will do here):

Operational Leadership & Supervisor Support

- Partner with Program Supervisors to support daily program operations and service delivery.
- Monitor operational performance, staffing trends, workload distribution, and capacity requirements.
- Support supervisors in identifying and addressing workflow challenges, escalations, and operational risks.




- Assist with implementation of process improvements and operational initiatives.
- Act as a resource for supervisors regarding program processes, reporting requirements, and operational priorities.

Performance Monitoring & Reporting

- Monitor KPIs, SLAs, quality metrics, and operational performance indicators.
- Prepare weekly, monthly, quarterly, and ad hoc reports for internal and client stakeholders.
- Analyze performance trends and identify opportunities for improvement.
- Track action plans and ensure completion of operational and client commitments.
- Support the Program Manager in business reviews and governance meetings.

Data Integrity & Program Governance

- Serve as a key owner of program data integrity and reporting accuracy.

Client & Project Support

- Support preparation of client presentations, reports, governance materials, and meeting documentation.
- Manage meeting action items and ensure timely follow-up and completion.
- Support implementation of client-driven initiatives, process improvements, and program enhancements.
- Coordinate activities related to product launches, indication expansions, and operational changes.

Workforce & Resource Coordination

- Collaborate with Supervisors to review patient volumes, caseloads, staffing levels, and utilization trends.
- Support resource planning and workforce optimization activities.
- Assist with onboarding, training coordination, and operational readiness activities.
- Monitor staffing gaps and communicate risks to the Program Manager.

Compliance & Quality Management

- Su

📌 Bilingual Clinical Associate Program Manager (Canada)
🏢 Sentrex Health Solutions
📍 Canada