Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more

Please note the Loblaw hybrid work model is 4 days in office

Director, Virtual Care Technology Applications: We are looking for a highly technical, business-oriented Director, Virtual Care Technology Applications to help lead the strategy, modernization, and evolution of our Virtual Care program within Pharmacy and Healthcare Technology.

This role will look across the end-to-end Virtual Care ecosystem, including the current solution, business capabilities, technology architecture, operational dependencies, provider experience, integrations, vendor landscape, and future growth opportunities.



This role will bring thoughtful leadership to ensure the solution evolves into a long-term, scalable, resilient, and strategically aligned healthcare platform.

The successful candidate will partner closely with business, digital, operations, architecture, engineering, security, infrastructure, and vendor teams to ensure the continued success of the Virtual Care program. This individual will bring forward innovative ideas, provide practical recommendations, influence key decisions, and help shape a roadmap that supports business growth, improved patient and pharmacy experiences, and operational excellence.

This technical leadership role requires a seasoned hands‑on leader who can operate at every level — from shaping business strategy to diving deep into complex technical solutions alongside their teams. The ideal candidate brings a track record of leading cross‑functional teams through ambiguity, bridging the gap between business priorities and technology execution, while charting a clear path from the program's current state to an elevated future state.

WHAT YOU'LL DO:

Provide strategic and technical leadership across the end-to-end Virtual Care program.

Assess the current Virtual Care solution focused on the provider experience, including its strengths, weaknesses, risks, dependencies, scalability, stability, and long‑term viability.





Develop a strong understanding of the business, product, operational, and technology landscape supporting Virtual Care.

Partner with business, digital, product, operations, architecture, engineering, security, infrastructure, and vendor teams to shape and evolve the Virtual Care roadmap.

Bring forward innovative ideas, solution options, and strategic recommendations that help improve provider experience and efficiency while supporting long‑term business objectives.

Influence key decisions by clearly outlining business value, technical feasibility, risk, cost, complexity, timelines, and long‑term sustainability.

Guide technology choices, application design, architecture direction, and modernization opportunities.

Ensure Virtual Care solutions align with enterprise architecture standards, technology strategy, security expectations, privacy requirements, and healthcare technology objectives.

Work with delivery teams to remove blockers, improve execution velocity, and ensure initiatives remain aligned to roadmap priorities.

Partner with operations teams to improve application stability, resiliency, supportability, monitoring, incident response, and production performance.

Provide guidance to engineering and delivery teams to ensure solutions are scalable, secure, maintainable, reliable, and designed for future growth.

Translate complex technical concepts into explicit business language for senior leaders and cross‑functional stakeholders.

Prepare and present recommendations, decision points, roadmap options, risks, and trade‑offs to support informed decision‑making.

Collaborate across a matrixed environment and build alignment betwe

📌 Director, Virtual Care Technology Applications (Winnipeg)
🏢 Shoppers Drug Mart
📍 Winnipeg