Ontario

The Parts and Service Support Representative - Refuse (“PSSR”) is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will act as a champion and subject expert for our refuse products, and their activities will provide support to a diverse portfolio of existing and new refuse customers. Typical activities will include calling on/visiting customers, prospecting new customers, developing relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.

What You’ll Do

- Service existing accounts and ensure effective and continuous customer communication/ interaction
- Prospect and assess territory for potential new customers
- Promote and sell represented product lines throughout the territory
- Prepare quotations for customers, follow up on sales and process orders
- Organize parts delivery (and deliver when required)
- Support credit control by tracking and collecting customer receivables
- Acquire and update customer information to ensure up to date customer database
- Establish a visit plan and schedule weekly
- Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
- Promote promotional products and campaigns
- Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
- Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
- Analyze current sales,



determine additional areas for potential sales, develop strategies to acquire those sales
- Produce territory analysis reports on applicable market
- Conduct daily/ weekly prospecting parts calls
- Log all calls and communications with customers to allow for seamless customer support
- Develop and present parts packages to customers
- Proactively seek opportunities for new sales growth
- Increase year over year part sales growth, parts gross margin and diversification in product and customer base
- Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
- Complete additional tasks as assigned

Total Rewards

- Anticipated Compensation Range: $80,000.00-$120,000.00 – comprised of a base salary and quarterly bonus opportunity. Actual compensation will be based on skills, experience, qualifications, and market conditions.
- Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
- Vacation & Paid Personal days
- Employer Matching Retirement Savings Plan

Position Details

- Location: GTA or Southwestern Ontario
- Status: Full time, Permanent
- Position Type: Salaried position




- Schedule - Monday-Friday - occasional extended hours may be required based on operational needs.
- Vacancy Type: Existing Vacancy
- Travel: Daily travel required within assigned territory

What You Bring

- 3+ years’ experience in a Customer Service Representative role or a related position
- Experience using MS Office Suite, with a focus on Microsoft Word and Excel
- Experience using a Customer Relationship Management (CRM) software
- Experience analyzing current sales and forecasting future sales
- Experience developing sales strategies
- Previous exposure to a heavy equipment environment is preferred
- Relevant experience may include; Product Support Manager, Refuse Equipment Specialist, Parts Technician, Parts Advisor, Territory Sales Representative, Refuse Repair Mechanic etc.
- Strong technical skills and mechanical abilities
- Must have strong verbal and written communication
- Strong sales and customer service skills
- Strong understanding of sales processes
- Self-motivated, results-orientated and motivated to exceed targets

Additional Requirements

- Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
- Valid Class G driver’s license and a driving record that is satisfactory to the Company, as a requirement of the position
- Successful completion of job-related reference checks, credential verification, driver's abstract review, and any other background screening reasonably required for the position and conducted in accordance with applicable legislation.

Work Environment

- Combination of remote work, customer sites, and occasional office presence
- Exposure to industrial environments, including

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