Company Overview NTT DATA strives to hire exceptional, creative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

NTT DATA's Client is currently seeking a Service Now Consultant to join their team in Ottawa, Ontario (CA-ON), Canada (CA).

Position Title Senior ServiceNow Consultant / Developer

Location Canada, Open to USA

Job Summary We are seeking a highly skilled and experienced Senior ServiceNow Consultant / Developer with over 8–10 years of expertise in ServiceNow platform development, administration, automation, and enterprise integrations. The ideal candidate will lead the architecture, design, implementation, and optimization of scalable ServiceNow solutions aligned with business and IT objectives.

This role requires deep technical knowledge of ITSM, ITOM, CMDB/CSDM, workflow automation, integrations, and platform governance. The successful candidate will collaborate with cross-functional teams, mentor junior developers, and drive digital transformation initiatives across enterprise environments.

Key Responsibilities

ServiceNow Architecture & Development

Lead ServiceNow architecture, solution design, and technical delivery initiatives.

Develop scalable and maintainable ServiceNow applications using:

Flow Designer

Workflows

Business Rules

Script Includes

Client Scripts

UI Policies

Service Portal Widgets

Design and implement custom scoped applications and enterprise workflows.

Establish platform standards, governance, and development best practices.

ITSM / ITOM Implementation





Implement and enhance ITSM modules including:

Incident Management

Problem Management

Change Management

Request Management

Asset Management

Support ITOM initiatives including Discovery, CMDB, and infrastructure visibility.

Design robust CMDB structures, CI relationships, and governance frameworks aligned with CSDM standards.

Integration & Automation

Develop and maintain REST/SOAP integrations between ServiceNow and third-party enterprise systems.

Configure and manage MID Server integrations.

Automate business processes using IntegrationHub, Orchestration, and ETL solutions.

Integrate ServiceNow with platforms such as SAP, Azure, Workday, SailPoint, SCCM, Salesforce, Intune, and MobileIron.

Data Management & Platform Operations

Manage large-scale data migrations and transformation activities.

Maintain data integrity and synchronization across systems.

Monitor platform health, performance, and usage compliance.

Troubleshoot complex technical, automation, and integration issues.

Leadership & Collaboration

Provide technical leadership and mentorship to development teams.

Collaborate with business stakeholders to gather requirements and define solutions.

Participate in strategic planning and continuous improvement initiatives.





Produce technical documentation, architecture diagrams, and implementation guides.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.

Master's degree or postgraduate qualification preferred.

Experience

8+ years of hands‑on ServiceNow development and administration experience.

5+ years of strong experience implementing enterprise ITSM and ITOM solutions.

5+ years of proven expertise in CMDB architecture and CSDM alignment.

Experience working in enterprise-scale environments.

Technical Skills

ServiceNow Platform Development

JavaScript (ES6+)

Glide APIs & Server-side scripting

Service Portal Development

REST/SOAP APIs

IntegrationHub ETL

SQL & Relational Databases

HTML5, XML, CSS3

Python scripting (preferred)

Certifications

ServiceNow Certified System Administrator (CSA)

Certified Application Developer (CAD)

ITSM Implementation Specialist

Discovery Implementation Specialist

CMDB/CSDM Implementation Specialist

ITSM Professional Suite Certification

Certified Technical Architect (CTA) – in progress or completed

Preferred Qualifications

Experience designing enterprise workflow automation solutions.

Knowledge of ITIL and ITBM frameworks.

Experience with cloud and identity platforms.

Strong analytical and troubleshooting skills.

Experience leading large-scale digital transformation projects.

Soft Skills

Excellent communication and stakeholder management

Strong analytical and problem-solving abilities

📌 ServiceNow Consultant (Montreal)
🏢 NTT DATA
📍 Montreal