Client Technical Solutions Lead, PathWise

Ready to help shape the future of actuarial modelling and quantitative analytics? Passionate about solving sophisticated client challenges by connecting business needs, modelling expertise and technology?

Aon is seeking a Client Technical Solutions Lead for PathWise group. In this client-facing role, you will provide technical leadership spanning modelling, product capabilities, platform and infrastructure topics, and broader solution mentorship. You will work alongside actuaries, quantitative analysts, engineers, product specialists and technology experts to help clients achieve successful outcomes with PathWise.

Applicants must be legally authorised to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

an organisation, we are united through trust as one inclusive team and are passionate about helping our colleagues and clients succeed.

What the day will look like

The vision for this role is to create a trusted, client-facing technical resource who can bridge disciplines and support clients across a broad spectrum of needs. No single individual is expected to be the deepest expert in every area. The successful candidate will have broad knowledge of the PathWise ecosystem. They will understand client needs and provide meaningful support directly. They will also quickly identify and contact the right authority when deeper expertise is needed.

This role will improve responsiveness,



strengthen technical ownership and ensure clients receive coordinated support without having to navigate multiple internal teams themselves. You will remain accountable for driving the issue or opportunity to the right outcome, even when specialist support is required.

- Client technical leadership:Serve as a trusted technical point of contact for clients, understand the full context of their needs, provide practical guidance, and coordinate support across modelling, product, engineering, infrastructure and implementation teams.
- Modelling and solution support:Help clients build, implement, validate, fix and optimise actuarial and quantitative models in PathWise. Translate business and modelling requirements into practical solution approaches.
- Product domain expertise:Develop broad knowledge of PathWise capabilities, workflows, configuration and use cases. Answer product questions, recommend effective approaches, and identify when a specialist should be engaged.
- Platform and infrastructure guidance:Support discussions involving deployment architecture, cloud and on-premises environments, GPUs, high-performance computing, performance, scalability, security, configuration and operational readiness. Partner with infrastructure and engineering specialists where deeper analysis is needed.




- Solution building and proofs of concept:Work closely with clients to understand their business challenges and build tailored PathWise solutions and proof-of-concept models that demonstrate business value and platform capabilities.
- Technical pre-sales support:Partner with sales and account teams to deliver product demonstrations, technical presentations and solution workshops. Confidently respond to detailed questions from actuaries, quantitative analysts, technology leaders and other collaborators.
- Performance optimisation:Analyse client implementations and guide the refactoring and optimisation of models and workflows to take advantage of PathWise performance, including GPU-enabled processing.
- Advanced technical support:Act as a main point of coordination for complex client issues involving financial or actuarial models, product behaviour, system performance, configuration or setting dependencies. Assess what can be resolved directly and involve the right SME promptly when needed.
- Client onboarding and enablement:Lead technical onboarding, training and knowledge transfer so that client teams can adopt, operate and extend PathWise successfully.
- Multi-functional orchestration:Bring together the appropriate specialists, establish clear ownership, communicate progress and maintain continuity from initial request through resolution. Reduce hand-offs and prevent clients from having to coordinate across multiple teams.
- Customer advocacy:Represent the client perspective internally. Gather structured feedback and work with product management, development and service teams to influence priorities and improve the end-to-end client experience.

How this opportunity is different

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📌 Client Technical Solutions Lead, PathWise (Toronto)
🏢 Aon
📍 Toronto