Position Title: Food & Beverage Attendant

Department: Food & Beverage

Reports to: Manager, Food & Beverage or designate

Our Mission: Offer unique and memorable experiences through fun-filled programs, activities, and events

Job Summary: The Food & Beverage Attendant plays a vital role in delivering a warm, friendly, and efficient dining experience to guests. This versatile, cross-trained role handles the entire guest experience in Chicopee Hall. Processing point-of-sale (POS) transactions, serving over-the-counter food and beverages, verifying order accuracy, running meals directly to guest tables, and maintaining the cleanliness of the area. By seamlessly rotating across these stations, the Food & Beverage Attendant ensures high-speed service, strict financial accuracy, and a clean, safe, and welcoming environment.

Roles and Responsibilities:

Point-of-Sale (POS) & Financial Accountability:

- Greet guests warmly and accurately process cash, credit, debit, and resort card transactions using the POS system.
- Accurately handle cash, credit/debit, and other transactions using a point-of-sale (POS) system.
- Count and verify the cash drawer balance at the beginning and end of each shift to ensure accuracy and change availability.
- Take full operational responsibility for all transactions executed under your login, minimizing shortages or discrepancies.
- Strict adherence to all established procedures for opening, operating including cash handling, credit/debit and other transactions using a point-of-sale (POS) system, and closing the register and checkout area.

Counter Service & Food Handling

- Serve over-the-counter food, hot/cold beverages,



and grab-and-go items promptly while maintaining excellent customer satisfaction.

- Continuously monitor and replenish over-the-counter food and beverages to prevent service bottlenecks during peak rushes.

Order Delivery & Floor Hospitality

- Cross-reference every assembled order tray against the ticket receipt to ensure proper portioning, appearance, and specific modifications (ex: guest allergies) are accurate before serving.
- Transport completed hot and cold meals directly to guest tables or designated pickup zones using table numbers or tracking systems.
- Act as the final point of contact for dining guests, verifying they have everything they need (napkins, condiments, cutlery) and responding courteously to any immediate inquiries or concerns.

- Promptly alert supervisors to any equipment malfunctions, inventory shortages, or unusual occurrences on the floor.
- Continuously monitor and replenish condiments, cutlery, and napkin stations to prevent service bottlenecks during peak rushes.

Facility Cleanliness, Safety & Turnaround

- Clear trays, wipe, sanitize, and reset dining tables within 90 seconds of guest departure to maximize seating availability for incoming guests.

- Maintain strict cleanliness standards across checkout counters, service lines,



POS screens, and self-serve beverage stations in compliance with local health and safety regulations.
- Actively monitor high-traffic floor zones for melted snow, wet spills, or debris, taking immediate cleanup action to ensure guest safety and prevent slip hazards.

- Return soiled dishes to the kitchen dish area, assist with light kitchen duties, empty garbage and recycling bins, and complete deep-cleaning closing checklists.

Other duties

- Support other departments or roles during peak periods or when directed by management.

Key Qualifications:

- Previous experience in customer service or cash handling is an asset.
- Strong interpersonal skills with the ability to remain calm under pressure.
- Team-oriented, reliable, and self-motivated with a robust work ethic.
- Excellent verbal communication skills.
- Ability to work independently in a fast-paced environment.
- Physically capable of lifting up to 20.4 kg (45 lbs) and performing repetitive tasks.
- Takes pride in providing clean, efficient, and friendly service.
- Safe Food Handling Certificate (REG 493) and/or Smart Serve certification is an asset
- Bilingualism is an asset

Additional Requirements:

- Approachable, empathetic, and customer-focused.
- Must be flexible with scheduling; including evenings, weekends, holidays, and shift coverage.
- Must provide your own uniform in compliance with Chicopee’s uniform policy.
- You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness

📌 Food & Beverage Attendant 2026/27 (Kitchener)
🏢 Columbia Hospitality
📍 Kitchener