Customer Service Associate (Winnipeg)

Customer Service Associate (Winnipeg)

21 Oct
|
The Sherwin-Williams
|
Winnipeg

21 Oct

The Sherwin-Williams

Winnipeg

Do you have experience implementing water, sanitation or hygiene projects? Or are you an Engineer looking to apply your experience on a global scale? Or are you passionate about empowering others through education and have a science/engineering/technical background? This may be the perfect job for you

The Global WASH Advisor (Africa) is part of the Global Services team at CAWST. In this position, you will focus on bringing your talents and experience to deliver high-quality water, sanitation and hygiene (WASH) services in Africa. Combining technical expertise with best practices in adult learning, facilitation and relationship building you will work directly with client organizations to increase their capacity to start, strengthen and grow their WASH programs.

You will be responsible for providing professional technical training and ongoing consulting support to help our clients overcome technical and implementation challenges. Using and adapting CAWST’s core suite of online, blended and face-to-face training materials, you will help clients take action towards improving access to safe water, sanitation, and hygiene. You will also work with Training Partners and Organizations to strengthen their capacity development services.

This position will involve travel up to 40% of your time. Trips typically range from 3-6 weeks, 4 times per year.

Please note: This position is based in Calgary, AB, Canada. At this time, only candidates with valid Canadian work authorization will be considered.

Your Key Responsibilities Use your WASH expertise and experience to support clients to implement and deliver WASH programs and services using various methods, including workshops, consulting, and coaching.



Your goal will be to develop the capability of WASH practitioners of different skill levels in various roles.

Prepare and deliver training workshops and learning exchanges

Adapt CAWST workshops and resources to the context and needs of clients

Identify opportunities and develop training, networking, and client support initiatives

Develop and maintain solid client relationships

Provide consulting support to help clients solve problems and overcome barriers to implementation. This includes face-to-face, online, and remote consulting via chat services.

Design and Development of engaging and effective learning resources

Adapt learning resources to align with local culture, context, and literacy levels.

Co-develop resources alongside the Learning team, Technology team, Regional teams and Partners to meet the emerging needs of our clients. This could include on-the-job tools, fact sheets, videos, lesson plans and supporting resources, online learning modules, multi-day courses, etc.

Use Talent, Articulate Storyline, social media platforms, and other technologies and approaches, working collaboratively when needed, to develop and deliver engaging learning resources that are accessible to audiences with variable levels of internet connectivity.

Measurement / Research / Business Development

Conduct and support data collection for measuring reach and impact





Identify knowledge gaps and needs, and support action research activities

Develop a strong understanding of country contexts, client organizations, and key water and sanitation issues

Develop relationships with potential funders and manage new and existing relationships in your countries of influence

Developing Capacity of Local Partners

Work with Training Organizations and Partners to develop their skills and capabilities, so they can replicate CAWST’s capacity development services for client organizations

Identify new local partner organizations within your region or countries of influence. Develop relationships and explore opportunities to collaborate

Education and Experience

Bachelors or graduate degree in engineering, sciences, public health, or other relevant disciplines. Preference will be given to a P.Eng.

3+ years of experience in Water or Sanitation or Engineering or Technical Education/Training or Technical Professional Services role.

Experience implementing and managing projects in the WASH field is highly desirable.

Experience in a consulting or advisory role is an asset.

Languages

Fluent written and spoken English required.

Fluency in additional major language(s) within the North, East, and West African regions will be an asset, but not required.

Desired Skills, Abilities and Attributes

Excellent technical knowledge and skills in implementing water, sanitation, or hygiene interventions.

Excellent written and verbal communications; able to engage with different audiences to build rapport and motivate individuals.

Able to create a participatory learning environment usi

📌 Customer Service Associate (Winnipeg)
🏢 The Sherwin-Williams
📍 Winnipeg

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