Job Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Business Overview

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. Fidelity Clearing Canada’s core values for solution delivery are centered around transparency, leadership, and collaboration.

What You Will Do

Reporting into the Strategic Account Management, VP, the Strategic Account Manager will be the central point of contact and relationship lead for an assigned group of FCC Clients. This role will support FCC’s holistic relationship model acting as a strategic liaison between the various FCC departments and our partners. At FCC, we help our clients thrive by assisting them in growing their business, more effectively meeting their customer needs and enhancing operational efficiency and profitability. This role will act as the strategic point of contact and serve as the primary point of accountability for the creation of long-term, mutual value and growth with FCC’s clients.

Key Responsibilities

- Lead contact for assigned group of clients at the C-Suite level of our partners
- Acts as the "Client Champion/Advocate", and the "Voice of the Client".
- Utilizes performance metrics and executive reporting to analyze,



understand and present operating trends to the client, in a way that creates efficiencies for the organization and the client.
- Supported as needed by Sales and Relationship Manager from contract and negotiation perspective.
- Develop and successfully execute account management plans for an assigned group of clients.
- Responsible for retention, developing cross-selling opportunities and communicating FCC product.
- Provide proactive consultation and practice management solutions to clients, uncovering opportunities to gather additional assets.
- Use consultative approach to identify opportunities to accelerate partner’s business in terms of asset growth, efficiency, and profitability.
- Collaborate with Sales Team to coordinate sales process for services and products to existing clients as required.
- Execute platform adoption goals in collaboration with the client partners to increase efficiency of client interactions and FCC’s service.
- Increasing the adoption rates of FCC products and services among assigned client base.
- Updating the client/partner on new initiatives, products or services at FCC that are not being leveraged by client.
- Proactively identify client's priorities and acts as a 'product and service' identifier, finding opportunities to align with the client and their business.




- Through insights to our business identifying opportunities to support clients more efficiently for them and FCC including adding or decommissioning services, processes or products.
- Analyze data to identify priorities, decisions and create a point of view to share with clients to Initiate strategic business conversations.
- Develop and maintain an in-depth understanding of assigned clients’ businesses, through conversations with the client, industry approach and research and analysis.
- Manage the resolution of larger service issues or escalations, driving them to satisfactory outcome for the client and FCC.
- Mobilize and align multi-functional FCC teams to support strategic client.
- Ensure clients receive the appropriate levels of service.
- Stay informed of critical operational, technology or compliance issues that impact clients.
- Escalate this information internally, coordinating and collaborating with internal teams to address larger/complex issues.
- Works closely with all FCC departments to review and discuss client needs, understanding the issues and challenges from both the internal department and client perspective.

What We Are Looking For

Proven success managing relationships with demanding and complex clients in capital markets. Broad capital markets and wealth management business and technology knowledge. Solid financial, business and data analysis acumen. Consultative background with experience in negotiations, you will be able to provide various options while formulating specific recommendations. Strong project management skills with ability to effectively navigate across organization to get work accomplished on behalf of client and FCC

📌 Strategic Account Manager (Toronto)
🏢 Fidelity International
📍 Toronto