Coordinator, Case Management and Counselling

Coordinator - (OPSEU) Full-Time, Contract (End Date: June 27, 2028)

This posting is the result of an upcoming vacancy. Primary location London, Ontario (London, Elgin, Middlesex, Oxford Zones) - Application Deadline: October 27, 2026

The Coordinator role is above the rank of Team Lead / Team Leader and will perform duties and responsibilities consistent with supporting teams in providing a psychosocial model of care to assist with the rehabilitation and community integration of clients. This role will include duties and responsibilities that support program Managers and Directors with the management of the day-to-day program functions, providing direction and supervision to Team Lead / Team Leader (if any), direct service staff, and for supporting the administrative and staffing requirements in program(s).

The Coordinator will not carry a client case load and will only perform direct service work in emergency situations, or in support of a direct service staff member.

WHAT WE'RE OFFERING:

- What you'll be making - Starting rate for this role is $32.24 per hour (Level 1 – Coordinator)
- Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($39.60 per hour); for internal applicants, grid level placement will occur as per the Collective Agreement
- When you'll work-70 hours biweekly; Monday – Friday from 8:30am-4:30pm
- Your pension plan–Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
- What your benefits will be – 9% in lieu of advantages

HOW YOU WILL BE MAKING A DIFFERENCE:

Support of Direct Service Team:





- Assists Manager with organizing and directing the day-to-day work of staff, including program tasks and the distribution of work amongst staff members
- Travels to assigned program sites for the purpose of checking-in with staff and teams on a regular basis
- Builds relationships with staff members to support collaboration, well-being, program improvement, and a positive work environment
- Monitors team dynamics and well-being; consults with the Manager to address concerns Addresses questions and concerns from staff members, consulting with the Manager as needed
- Shares feedback with staff members in a manner that is constructive, respectful, and client-centered
- Consults with Manager to address performance issues
- Assists with performance reviews for staff members, as assigned by the Manager(s)
- Acts as a resource to staff members regarding challenging clients, clinical approaches, and program concerns; works collaboratively with staff members to develop solutions
- Completes staff work observations and supports professional consultations, as needed
- Provides staff members with supervision
- Ensures effective and timely flow of information amongst staff members, as well as to and from the Manager and Director
- Respects and acknowledges the contributions, opinions and expertise of all team members
- Utilizes effective conflict management skills




- Supports decision-making and flow through of communication the Manager and/or Director
- Provides direction in emergency situations; assists the Manager with providing appropriate debriefing and supportive follow-up

Operations:

- Works with Manager to screen, interview, score and hire new staff, both internally and externally
- Supports the orientation and training of new staff and existing staff
- Schedules and approves time-off requests
- Resolves scheduling conflicts and directs/re-assigns staff members as needed to support program functions and ensure safety
- For programs requiring Relief coverage: o Monitors Relief pools to ensure Relief staff are engaged and trained to provide appropriate client support
- Manages Relief pool composition to ensure adequate coverage; initiates reach out to disengaged Relief staff members and/or initiating the hiring of additional Relief staff members, as needed
- Reviews intakes and waitlists to assign clients for optimal fit based on client needs and existing staff caseloads
- Liaises between staff and Manager with respect to client access and flow; assists with assessing potential fit for the program
- Implements new initiatives and policy / procedure changes within the program(s)
- Oversees daily program planning, problem solves issues and provide guidance around program concerns and direction
- Ensures program consistency and ensures services are delivered with compassion, inclusiveness and accountability in a welcoming environment
- Provides leadership back-up when Manager is absent, including waitlist management
- Supports coordination of Coordinated Care Plans (CCP) with community partners and staff<

📌 Coordinator, Case Management and Counselling (London)
🏢 CMHA Thames Valley Addiction and Mental Health Services
📍 London