Are you our next Call Attendant?

This position is for a team member for the East Coast Mobile Medical (ECMM) Booking Team. This position is responsible for booking appointments for Occupational Health and/or Wellness needs. The Call Attendant will interact with many of the front-line staff in the same and other teams including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing employee who will be interacting consistently with company representatives, donors, and collectors.

Description

Position at ECMM

Job Posting: Call Attendant

Are you our next Call Attendant?

This position is for a team member for the East Coast Mobile Medical (ECMM) Booking Team. This position is responsible for booking appointments for Occupational Health and/or Wellness needs. The Call Attendant will interact with many of the front-line staff in the same and other teams including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing employee who will be interacting consistently with company representatives, donors, and collectors.

Status: Permanent Full-Time (benefits eligible)

Vacancy Type: Existing

Shift: Monday to Friday, 8:00 am to 4:30 pm (40 hours per week); on call as needed

Department: Customer Care

Work style: 100% On-site

Location: 101 Ilsley Ave, Suite 1 Dartmouth, NS B3B 1S8

Internal posting closing date: Monday, October 5, 2026

Why ECMM Is An Amazing Place For YOU

- We believe that people do their best work when they feel valued, supported, and inspired. At ECMM, we offer more than just a job - we offer a place to grow, make an impact, and be part of a team that genuinely cares.
- Experience a collaborative,



diverse workforce that prioritizes dignity and respect for all.
- Enjoy a regular weekday shift you can count on.
- Access a health and wellness benefits program that supports you and your loved ones.
- Grow and thrive with a energetic, successful company through internal mobility opportunities.
- Invest in your future through RRSP match benefits and an employee stock purchase program.

How YOU Will Make a Difference

- Booking
- Handle inbound/outbound calls to coordinate occupational testing.
- Action web / email booking requests promptly.
- Handle outbound calls to coordinate occupational and/or wellness testing.
- Notate and document all call information according to standard operating procedures.
- Ensure all proper documentation is sent to collection location, including occupational testing documents.
- Trouble Shooting and problem solving
- Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
- Must be able to identify and elevate priority issues to the correct department using the chain-of-command protocol.
- Provide excellent Customer service and Professionalism
- Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally




- Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
- Maintain thorough knowledge of call center processes and adapt to changes required.
- Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
- Maintain a low error rate.
- Reliable attendance and prompt arrival to scheduled shifts.
- Depending on work location / business line, perform in house/onsite Drug & Alcohol Testing and / or participate in on call testing rotation as required.
- Other Duties as assigned by the Manager/Supervisor.

What YOU Bring To The Role

- High School diploma
- Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
- Bilingualism is an asset.
- Must have access to a reliable vehicle for after hours response requirements.
- Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
- Excellent organizational, planning, and prioritizing skills.
- Computer/Data Entry knowledge
- Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.
- Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
- Must work effectively and professionally under minimal supervision and exercise good judgment.

Working Conditions

- In-office work environment

At ECMM, we may leverage AI-powered tools in our recruitment process. AI will nev

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