Compensation

$55,700 - $104,600

Purpose

This role supports Corporate Multi-Unit (CMU) business by managing the customer relationship locally, with the expectation of enhancing the customer experience. This position is responsible for building relationships with new and existing accounts. The focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.

Responsibilities

- Manages assigned customers/concepts and handles last mile activities to ensure customer receives product timely and accurately.
- Monitors proprietary stock keeping units (SKUs) and promotional items ensuring adequate inventory and minimum movement requirements. Works with customers to transparent slow moving or dead inventory
- Works with Merchandising department to communicate upcoming promotional inventory, new listings, increased/decreased inventory pulls and plans for slow moving/ dead inventory.
- Communicates with customers to advise of bid changes and pricing inaccuracies.
- Works in collaboration with the Transportation department to determine the best options for delivery windows, prospective night drop locations and communicating customer concerns.
- Identifies operational inefficiencies by balancing work week, limiting same day/off day deliveries, assessing back orders, reducing deliveries, and increasing order size.
- Liaises with Connect and communicates with customer regarding items such as prod credit, special orders, etc.
- Utilizes Customer Relationship Management (CRM) tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate.
- Skillfully navigates challenging conversations with internal and external stakeholders.



Responsible for appropriate escalation as needed.
- Utilizes CRM tool (Sysco 360) as communication and measurement tool.
- Complies with Sysco's Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
- Is willing to work safely with minimal environmental impact and understands the important of reporting all hazards, incidents and environmental spills immediately to their supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.

Qualifications

- Minimum 1 year of experience in related industry/field, food service experience is an asset.
- Post-secondary education in business, hotel/restaurant or marketing/sales preferred, combination of experience and education considered.
- Ability to build customer loyalty by developing productive customer relationships.
- A client service and sales focus; confidentiality, integrity, and respect in all interactions.
- Must possess excellent computer skills and have intermediate proficiency in Microsoft Office including Word, Excel, PowerPoint and Outlook.
- Excellent communication skills using negotiation processes and gaining agreement with others.
- Bilingualism is considered an asset.

Gestionnaire de comptes

Rémunération

55 700 $ - 104 600 $

Objectif





Ce poste soutient les activités commerciales Multi-Unités corporatif (CMU) en gérant la relation client au niveau local, dans le but d'améliorer l'expérience client. Cette fonction est responsable de l'établissement de relations avec des comptes nouveaux et existants. L'accent est mis sur la fourniture d'un excellent service à la clientèle aux clients de Sysco et sur la résolution des enjeux liés à la livraison finale (« dernier kilomètre »).

Responsabilités

- Gérer les clients/concepts assignés et prendre en charge les activités du dernier kilomètre afin d'assurer que le client reçoive les produits en temps opportun et avec exactitude.
- Surveiller les unités de gestion des stocks exclusives (UGS) et les articles promotionnels en veillant à maintenir des niveaux d'inventaire adéquats et à respecter les exigences minimales de rotation. Travailler avec les clients pour écouler les stocks à faible rotation ou désuets.
- Collaborer avec le service du marchandisage pour communiquer les stocks promotionnels à venir, les nouvelles inscriptions, les augmentations/diminutions des prélèvements d'inventaire et planifier la gestion des stocks à faible rotation ou désuets.
- Communiquer avec les clients pour les informer des modifications d'appels d'offres et des erreurs de prix.
- Travailler en collaboration avec le service du transport pour déterminer les meilleures options de fenêtres de livraison, les emplacements potentiels de livraison de nuit et communiquer les préoccupations des clients.
- Identifier les inefficacités opérationnelles en équilibrant la semaine de travail, en limitant les livraisons le

📌 Account Manager (Ottawa)
🏢 Sysco
📍 Ottawa