Build Your Career With UsThe WhatAs a Bilingual Consumer Credit Representative , you will be part of a dedicated team based in Ontario and reporting to the Director, Global Credit and Collections .If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and Make A Difference For Those Who Make The World.

What You GetCompetitive compensation , with an anticipated annual base salary of $50,000–$60,000, based on your experience, skills, qualifications, and market location. A hybrid work environment , with in-office and remote work determined by business needs and role requirements.

Comprehensive perks package designed to support the health, well-being, and financial future for you and your family.

The tools you need to succeed , including a company laptop. A supportive and collaborative team where your ideas are valued and you can bring your best self to work every day. Career growth opportunities as part of a Fortune 200 company, with the chance to learn, grow, and advance your career.

An Employee Product Purchase Program with exclusive discounts on our products, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER brands.

Employee perks including discounted company stock options, GoodLife Fitness discounts, safety shoes reimbursement, and many more exclusive offers.

The WhyIt takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET,



STANLEY and BLACK+DECKER.What You Will Get To DoReview and process consumer credit applications, including verification of electronically submitted and manually entered applications for completeness and accuracy.

Assess creditworthiness using credit bureau reports, banking information, and other relevant sources to determine application approval or decline in accordance with established policies and service standards.

Communicate credit decisions and related information to dealers, including approvals, refusals, authorization numbers, repayment options, and contract requirements.

Verify legal contracts and supporting documentation for accuracy, completeness, and required signatures prior to system entry and funding.

Maintain accurate customer, contract, and account records throughout the full contract lifecycle.

Administer billing and payment activities, including the setup and maintenance of Electronic Funds Transfer (EFT), processing of credit card payments, cheque deposits, returned payments, and related account adjustments.

Reconcile invoices, statements, and account records on a regular basis to ensure financial accuracy and completeness.

Prepare and distribute customer statements and correspondence, including notices related to rejected payments, account status, and collection activity.

Manage delinquent accounts by initiating collections activity,



issuing collection letters, and coordinating payment arrangements with customers as appropriate.

Respond to dealer and customer inquiries regarding account balances, payment arrangements, statements, contract status, and related finance mattersCoordinate dealer funding activities, including the processing of direct deposits for approved contracts.

Perform month-end closing activities, generate required reports, and provide backup support for related financial closing processes.

Maintain and update departmental procedures, financing programs, and related portal information to support operational effectiveness.

Organize and maintain physical and electronic records in accordance with established retention and filing procedures.

Perform other related duties as assigned.

Who You Are1-3 years experience in customer service, accounts receivable, or consumer lending/collectionsExperience with payment processing, account reconciliation, or collections is considered an assetStrong organizational skills with exceptional attention to detailProficiency in MS Office, particularly Excel and OutlookStrong written and oral verbal and written communication skills in both English and FrenchAbility to manage multiple priorities, prioritize tasks and meet deadlinesDemonstrated problem-solving and reasoning skills, with the ability to address practical issues involving multiple variables and limited standardizationAbility to travel to our Kitchener, Ontario facility as neededCredit Basic Certificate from the Credit Institute of Canada preferredWhat's more, you'll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world.

We're more than

📌 Bilingual Consumer Credit Representative (Alton)
🏢 Stanley, Black and Decker
📍 Alton