Be the Difference. Connect our Community. For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.

Employment Status: Permanent Fulltime Program Name: Nursing Number of Hours: 37.5 weekly Location: 1211-4 Barton St E. Hamilton, Ontario L8H 2V4 Work Schedule: Rotating (position requires working every weekend and Day and afternoon hours Wed through Sunday or Thursday through Monday) On-Call: Yes Existing Vacancy: Yes - we're currently hiring candidate for an existing vacancy in this position

As the Client Service Coordinator for our Hamilton Home Care Solutions Branch Nursing Program, you won't just schedule nurses - you will be the vital link between patients, families, and healthcare teams We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

What you will be doing - Primary Responsibilities

- Communicate- Professionally engage with patients, families, staff, and funder organizations
- Process- Quickly handle funder referrals and updates in the EMR (Procura)
- Review- Collaborate with Supervisors, field nurses and patients to assess service needs
- Schedule- Assigning care providers based on client needs, geographic area, staff skill-set and availability
- Coordinate- Ensure consistent caregiver assignments and service delivery
- Utilize- Optimize staff schedules to meet their availability and client care needs
- Notify- Keep patients and staff informed of initial and ongoing schedules
- Document- Maintain accurate records in the EMR
- Resolve- Address patient concerns promptly and follow escalation pathways





Your Competitive Compensation Package

Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind; Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care Comprehensive Perks & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues Employee Assistance Program: Support available 24/7 via phone, chat, in-person.

Caregivers need care too Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with Training & Development: Opportunities to grow your career and develop on an on-going basis Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients Supportive Management:



Accessible clinical managers and schedulers who value and support your work

- Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care
- Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being
- Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future
- Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues
- Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too
- Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with
- Training & Development: Opportunities to grow your career and develop on an on-going basis
- Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients
- Supportive Management: Accessible clinical managers and schedulers who value and support your work

What you Bring

Education

- Secondary School Diploma
- Working knowledge of medical terminology is required
- Completion of a related certificate/diploma such as Medical Terminology is preferred

Experience and Abilities

- A minimum of two years related customer service experience, preferably in healthcare
- Working knowledge of medical terminology and medical records
- Proven customer service and communication skills, preferably in healthcar

📌 Community Nursing Service Coordinator) (Canada)
🏢 Bayshore HealthCare
📍 Canada