Our story began with a passionate idea that we could change the world.... And to be honest, we've never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

In Australia, we lived out our dream. Investing years into R&D; to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

We are looking to bring on a Bilingual Accounts Receivable Specialist to our growing team in Canada. This can be a fully remote position and this person can live anywhere in Canada.

Our story began with a passionate idea that we could change the world.... And to be honest, we've never stopped believing that... In 1986 it was a straightforward concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

In Australia, we lived out our dream. Investing years into R&D; to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

We are looking to bring on a Bilingual Accounts Receivable Specialist to our growing team in Canada. This can be a fully remote position and this person can live anywhere in Canada.

Responsibilities:





This role is responsible for contacting customers by phone to secure payment commitments, resolve payment-related concerns, and maintain accurate records of customer interactions. The A/R Specialist will work in a fast-paced, metric-driven environment and is expected to achieve defined performance targets while delivering professional customer service.

- Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments
- Request payment directly and negotiate payment arrangements within established company guidelines
- Use active-listening and problem-solving skills to understand customer concerns, clarify payment-related issues, and determine appropriate next steps
- Investigate payment details, account information, and customer inquiries using ERP and CRM systems
- Document customer interactions, payment commitments, follow-up actions, and relevant account details accurately and thoroughly
- Complete timely follow-up on payment arrangements, customer commitments, and unresolved issues
- Escalate complex customer concerns, disputed information, or issues outside established guidelines to the appropriate internal contact
- Maintain a professional, confident, respectful, and solution-oriented approach during all customer interactions
- Protect customer and company information by following established procedures,



confidentiality requirements, and applicable policies

Experience and Skills:

- French–English bilingualism, both spoken and written, is required to communicate effectively with stakeholders across several Canadian provinces, including Quebec, as well as in the United States
- Asset: Previous experience working in a fast-paced, metric-driven call-center
- Experience in high-volume accounts receivable collections, telesales or a comparable outbound-calling role
- Strong active-listening, problem-solving, negotiation, and customer-service skills
- High energy, resilience, and the ability to remain professional under pressure
- Motivated by achieving individual and team targets
- Open to coaching, feedback, and continuous improvement
- Able to adapt to changing processes, priorities and systems as needed
- Strong organizational skills, including attention to detail and accurate notetaking

Benefits and Working Conditions:

- Permanent, full-time position (40h per week)
- Annual salary of $65,000 to $71,000, based on experience and qualifications
- Flexible work arrangement: work in a hybrid model from one of our facilities or 100% remotely from anywhere in Canada
- Group insurance benefits and Retirement savings program following the probationary period

Daniels Health & Sharpsmart is an equal chance employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national or

📌 Bilingual Accounts Receivable Specialist – Call Center (Brampton)
🏢 Daniels Health Canada
📍 Brampton