At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & Dev Ops, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Fin Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets.
We are seeking a highly hands‑on and proactive Production Support Analyst / Engineer with Salesforce Admin Certification to support and maintain critical enterprise applications, with a strong focus on capital markets trading and risk systems. The ideal candidate will have proven experience in production support for large-scale, global platforms and be comfortable working across application support, system monitoring, scripting, incident management, and stakeholder coordination.
This role requires a detail‑oriented professional who can quickly gain deep functional and technical knowledge of supported applications, act as a subject matter expert, and ensure high system availability, stability, and performance. The candidate should also be experienced in working with cross‑functional teams, managing production issues,



and driving continuous improvement through automation and operational excellence.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $100 K - CAD $120 K/year & benefits (see below).
The Role
Responsibilities
Provide ongoing production support and maintenance for capital markets trading and risk systems.
Monitor application health, stability, and performance to ensure business continuity and optimal system uptime.
Collaborate with cross‑functional teams including development, infrastructure, business, and support teams to resolve issues and improve system performance.
Troubleshoot and support environments across Linux, Windows, SQL, and database platforms.
Automate recurring operational and support tasks using scripting languages such as Python, PERL , or similar.
Manage and resolve incident, problem, and change requests in alignment with ITIL principles.
Build, maintain, and enhance proactive monitoring and alerting using tools such as ITRS Geneos, App Dynamics, and Dynatrace.
Support deployment and operational processes across CI/CD pipelines using tools such as Git Hub, Nexus, Jenkins, and Ansible.
Document support procedures, issues, root cause analysis, operational knowledge, and user stories using Confluence and Jira.
Quickly learn new applications and business processes,



become a Subject Matter Expert (SME) , and provide user guidance and training where required.
Coordinate with stakeholders to ensure timely issue resolution and successful delivery of support and enhancement activities.
Drive continuous improvement by identifying opportunities to improve support processes, automation, monitoring, and operational workflows.
Requirements
Salesforce Admin Certified is mandatory.
Proven experience in production support for large‑scale, enterprise‑wide, global trading and risk platforms.
Strong hands‑on experience with application support, issue troubleshooting, and system maintenance.
Robust scripting and automation skills using Python, PERL , or similar languages.
Solid technical understanding of Linux, Windows, SQL, and database concepts.
Experience with ITIL‑based incident, problem, and change management processes.
Strong experience with monitoring and observability tools such as ITRS Geneos, App Dynamics, Dynatrace , or equivalent.
Experience supporting CI/CD and release automation using Git Hub, Nexus, Jenkins, and Ansible.
Excellent organizational, analytical, and problem‑solving skills.
Strong written and verbal communication skills with the ability to work effectively with technical and business stakeholders.
Proven ability to work in a fast‑paced, high‑pressure production support environment.
Highly disciplined in documenting procedures, issues, and operational knowledge.
Bachelor of Science degree or equivalent practical experience.
Preferred skills
Knowledge of Capital Markets and the sales lifecycle.
Prior experience supporting financial services or trading environments.
Experience in stakeh

📌 Production support engineer with salesforce admin certification (Toronto)
🏢 Synechron
📍 Toronto