Job Description

CARE AND BE CARED FOR - THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Patient Care Assistant , you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service. By applying your health care administrative support experience – you will have the chance to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

You will be considered for all branches of interest within HNHB however we ask that you only apply to your preferred branch location.

Projected start date: November (exact date yet to be determined) with 6 weeks' mandatory full-time orientation.

What will you do?

- Provide administrative support services to Care Coordinators
- Process new referrals, and orders for services, supplies and equipment
- Process and assist in managing confidential patient records
- Enter, update and maintain a high volume of patient data in the electronic database
- Answer a high volume of telephone inquiries from patients, families and service providers,



and refer callers as appropriate
- Provide back-up support to other positions, as required

What must you have?

- A Grade 12 diploma (minimum)
- 2 or more years’ related office experience
- Accurate keyboarding/data-entry skills
- Proficient with database software, MS Word, Excel, and other applications in a Windows environment
- Excellent organizational skills and ability to work independently with minimal supervision
- Advanced multi-tasking skills, with the ability to meet performance and service goals
- Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
- Excellent oral and written communication skills, including strong listening skills
- Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
- Ability to provide a criminal background check

We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

- A college diploma in the health or social services field,



or business/office administration
- Familiarity with medical terminology, and office administrative procedures/concepts
- Knowledge of services provided by Ontario Health atHome
- Ability to speak French or another second language

Job Details:

- Type: Relief A
- Length of Term: N/A - ongoing
- Wage: OPSEU - C: $29.39 - $31.49 per hour

AVAILABILITY REQUIREMENTS:

Please read: There is no guarantee of hours in this position however,As per the Collective Agreement:

In order to maintain your employment status, Relief A employees must be available as follows:

For the purposes of assigning Relief Employees, a “Shift” commences on or after 8:30 a.m. and ends before or at 9:00 p.m. A “week” means a Sunday-to-Saturday period.

Relief Employees must be available from 8:30am until 9:00pm on the days making up their minimum availability. Once their minimum availability has been provided, Relief Employees may specify their availability on additional days as “days” or “evenings”. Extra or relief hours will first be offered to Relief A Employees within the branch to their full availability before being offered to Relief B or C employees, up to 35 hours per Sunday-to-Saturday week.

- Relief staff must be available to work 5 out of 7 shifts (8:30am – 9:00pm), including one Monday or Friday per week.
- Inclusive of the above, weekend availability will be assigned on a four week rotation (1 weekend every four weeks). Relief employees may switch their assigned weekend availability with other relief staf

📌 Patient Care Assistant (Golden Horseshoe)
🏢 UNAVAILABLE
📍 Golden Horseshoe