We are looking for a highly motivated and analytical SFA/Manager to take full ownership of our global e-commerce Marketplace P&L;, one of Achievers’ most important revenue streams
This role sits at the intersection of Finance, Business Intelligence, Customer Success, Merchandising, and Product, translating Marketplace activity into financial insight, strategic forecasting, and operational action
You won’t just report the numbers - you’ll explain what happened, forecast what comes next, and actively shape the strategy and direction to help support growth
From building predictive models and share-of-wallet analyses to partnering with Customer Success on NRR strategy and existing customer ARR forecasting, this is a role for someone who wants to make a measurable impact across the business
Own the end-to-end Marketplace P&L; (revenue and expenses), driving data analyses for the Marketplace Division with a goal of improving net margin contribution
Build and maintain complex and dynamic forecasting models that track Marketplace potential vs. performance across key revenue pillars — including promotions, merchandising, pricing, and product enhancements
Develop enhancement models for initiatives such as Top-Up programs, pricing reviews, merchandising improvements, and share-of-wallet expansion
Translate high-level revenue and volume targets into actionable, customer-tier-level operating plans that enable clearer execution and performance tracking
Partner with Accounting to reconcile reporting discrepancies, improve data integrity, and increase confidence in reported numbers
Deliver Marketplace forecasting materials to support FP&A; and Board deliverables
Drive deep expense and cost driver analysis,



identifying efficiency opportunities and optimizing resource allocation to improve Marketplace margin performance
Own and standardize executive KPI reporting cadences, delivering consistent performance insights to senior leadership and Board stakeholders
Build and scale the Marketplace analytics foundation — including structured data workflows, documentation standards, data governance, quality controls, and request prioritization — to ensure analytical consistency, scalability, and reduced dependency on ad hoc analysis
Forecast existing customer ARR to support Net Revenue Retention (NRR) targets and provide visibility into renewal and expansion performance
Integrate Finance data (ARR, customer segmentation) with Marketplace redemption data to close the loop between commercial performance and customer behavior
Develop share-of-wallet models to quantify expansion opportunities across customer segments and inform growth strategies
Track changes in user and member counts for key customers over time, surfacing the impact of organizational changes on Marketplace activity and retention
Provide financial insight into customer cohort behavior using Salesforce attributes (industry, tier, start date) to strengthen NRR-related decision‑making
Conduct advanced analysis using statistical methods and predictive modeling to derive actionable insights on redemption volume, margin, and customer behavior




Build models depicting potential business outcomes driven by changes in product and/or member behavior, framing recommendations to achieve desired outcomes
Enable mix-rate reporting that isolates the true sources of performance impact across customers, products, and regions
Drive member balance distribution analysis to improve understanding of redemption potential, breakage risk, and regional behavior patterns
Create and maintain dashboards (rebate/commission, promotions, KPI scorecards) for senior leadership review and executive presentations
Support RFP positioning, feature pricing analysis, and product/partnership ROI assessments
Present regularly at Customer Success forums to explain Marketplace performance, key drivers, and the financial impact of recent initiatives
Meet directly with CSM partners to evaluate and refine margin drivers, ensuring alignment between customer actions and financial outcomes
Create periodic customer target lists to focus CS efforts on the highest‑impact growth opportunities
Partner with Merchandising to optimize assortment decisions — including catalog curation, margin drivers, and current product margin requirements
Partner with Product leadership to shape and prioritize the strategic roadmap, balancing customer experience innovation with initiatives that drive redemption growth and marketplace performance
Collaborate across the Marketplace Senior Leadership Team to drive operational excellence, improve forecasting and planning rigor, and remove friction across the end‑to‑end marketplace ecosystem
Support vendor review materials and scorecards to inform supplier performance discussions
Respond to emerging leadership questions with ad hoc analysis and forecasting to address evolving business needs
Support cross‑departmen

📌 Finance manager (Quebec City)
🏢 Achievers
📍 Quebec City