Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Perks please visit our career site:

Job Description

Company

Hard Rock Ottawa Hotel & Casino

Location

Ottawa, Ontario

Job Type

Part Time Permanent

Is this a current vacancy?

Yes, this is an existing open position.

Compensation

CAD $ 28.36/Hr.

License Requirements

AGCO License, Smart Serve Certificate

OVERVIEW

The Shift Lead Security is responsible for overseeing casino security operations during an assigned shift while actively performing frontline security duties. This dual-role position combines the leadership responsibilities of a Security Supervisor with the operational responsibilities of a Security Officer, ensuring the safety and security of guests, employees, assets, and property while maintaining compliance with gaming regulations, company policies, and applicable legislation.

The Shift Lead Security acts as the primary point of contact for security-related incidents during their shift, providing guidance and direction to security team members while responding to emergencies, disturbances, and customer service situations.

RESPONSIBILITIES

Duties as a Security Supervisor

- The manager isaccountableto his or herstaff,assistingwith hiring, training, evaluations,recognitionand development.




- Responsible for the protection of company assets and the reporting and arrest of criminals, ensuring the maintenance of peace and order for guests and fellow employees.
- Provides first aid and medical attention asrequired.
- Presents astrong presence on the gaming floor.
- Deliversexceptional customer service and ensurescompliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws,policiesand regulations.
- Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building andretainingguest relations and acts as a mentor to team membersin order toprovide superior guest service.

Duties as a Security Officer

- ExhibitconductinaccordancewithallAlcoholGamingCommissionOntario(AGCO)Regulations.
- Ensuresthatpropersecurityisprovidedforalltransfersofmonieswithinthecasino.
- Assistpatrons with a wide variety of inquiries and situations including providing information about the property and events,givingdirectionsandpossiblyescortingthem ifnecessary.
- Preparedetailedincidentreportsinaclearandprecisemanner.
- Patrolthecasinoareastoestablishasecuritypresenceandreportallunusualsituationsand/orsuspiciouspersons.




- Assistinthecoordinationandresolutionofemergencysituations.
- Assistinmaintainingproperkeycontrol.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifyingappropriatemanagersofconcerns and observations.
- DemonstrateactionsandbehaviorsthatreinforcetheCompany’sMissionandValuesofCommunication,Integrity,Fun,Respect,Accountability,PassionandDedication.
- Ensurepromptanddiscreetnotificationtomanagersofanyobservationofillegalactsorinternalethicsviolations.
- Performsallotherrelatedandcompatibledutiesasassigned.
- Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building andretainingguestrelationsandactsasamentortoteammembersinordertoprovidesuperiorguestservice.
- Otherdutiesasassigned.
- LivestheBrand.

QUALIFICATIONS/EDUCATION AND/OR EXPIERENCE REQUIREMENTS

- Minimum of a post-secondary diploma in Law and Security or a related field
- Proficiencyin standard computer applications and systems relevant to security operations
- Valid First Aid and CPR certification, along with Non-Violent Intervention certification
- Possession of a valid Class G driver’s license with a clean driving record preferred
- Ability to obtain andmaintainregistration as a Category1Gaming Assistant with the Alcohol and Gaming Commission of Ontario (AGCO)
- The ability to obtain a SmartServeLicense
- A secondary school diploma, with preferencetograduates with a post-secondary education in Law and Security.
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📌 Shift Lead, Security (Ottawa)
🏢 Hard Rock Hotel & Casino Ottawa
📍 Ottawa