Status: Fulltime

Location: Multiple Locations

Hours: 37.5 hours per week - Monday to Friday (7.5 hour shift, 30 minutes unpaid. Shifts starting as early as 7.30am and ending as late as 4.30pm)

Our mission is to improve people’s lives, one image at a time. Our vision is to lead the transformation of medical imaging in Canada. These are achieved through our values of excellence, curiosity, passion, collaboration, and service. This position provides a supportive role to technologists, radiologists, and patients alike, ensuring exemplary customer service to the patient throughout their experience with Mayfair.

As a Pool DIA, you will be scheduled to work at various Mayfair Diagnostics clinics throughout Calgary based on operational needs. Your schedule will be provided at least four weeks in advance.

Reporting

The Diagnostic Imaging Assistant reports directly to the Assistant Clinic Manager or the Clinic Manager

What you'll achieve in this role:

- Greets patients in reception area in a warm, respectful manner and attends to every detail of patient comfort.
- Ensures incoming patients are admitted for examinations in a timely fashion.
- Confirms all patient information is correct and accurate.
- Receives all requisitions and ensures that the information provided is complete and correct.
- Advises technologist in appropriate area of any patient concerns upon check in.
- Receives monies from patients paying for exams.
- Answers all telephone calls promptly, screens calls, answers inquiries, relays messages, and refers callers to appropriate person or area.
- Telephone calls should be answered with the following script: “Valuable morning/good afternoon,



Mayfair Diagnostics (insert clinic location), (name) speaking, “how may I help you”.
- Books patients for examinations requested on the provided requisition
- Maintains patient confidentiality as per the Health Information Act (HIA), Health Information Protection Act (HIPA), and this practice’s privacy policies.
- Chaperones exams for male technologists during Endo-Vaginal and Breast examinations.
- Escorts and helps navigate patients to their appointment(s) within the clinic.
- Appropriately changes patients into gowns for modality specific exams.
- Prints day schedule at the end of each day for the next day’s appointments per modality and distributes to the appropriate areas.
- Assists with trial banking activities and as required, supports the preparation of deposits for monies received in the clinic, in accordance with established procedures.
- Conducts patient appointment confirmation calls, and missed appointment calls for respective clinics.
- Conducts Medinformatix checks throughout the day:
- Critical results task list
- Fax Management
- Missing Radiologist task list
- Burns examination images on DVD/USB for patient/send out requests.
- Picks up, sorts, and distributes incoming mail/fax messages/in-house delivery or courier pickups.




- Sorts and distributes imaging reports for mail in-house delivery or courier pick up.
- Mails out reports requiring attachments.
- Assists in orientating and training new employees.
- Cleans exam rooms between patients, upon request.
- Cleans and fills ultrasound gel bottles.
- Cleans EV probes, Trophon units, and keeps Trophon room tidy.
- Cleans ABUS machine between patients.
- Requests for previous mammogram images from outside sites.
- Empties the radiologist’s office recycling bin.
- Maintains clinic supply stock, accepts/notifies modalities of deliveries, and unloads supplies.
- Orders supplies from Andau and Grand and Toy as required.
- Keeps all rooms stocked with necessary supplies and gowns.
- Puts clean laundry away, checks laundry baskets for dirty laundry and empties as needed.
- Checks washrooms for paper cups, soap, toilet paper, paper towel, and re-stocks as needed.
- Keeps waiting room tidy, and prevents tripping hazards
- Keeps all areas clean of garbage.
- Complies with all company rules, regulations, policies and procedures in accordance with the Policy and Procedure Manual, Quality Management System Manual, Privacy Policy and Procedures Manuals, and the Employee Policy Manual.
- Performs other related duties as required.
- Can navigate between multiple computer programs simultaneously.
- Investigating requisitions to ensure accurate bookings.
- Can consistently apply updated workflows and booking changes as communicated.

Additionalresponsibilities:

- Provide support asrequiredfor accreditation processes with the applicable provincial college (CPSA, CPSS).
- Provide support for Occupational

📌 Diagnostic Imaging Assistant (Calgary)
🏢 Mayfair Diagnostics
📍 Calgary