Description
Job Purpose:
The Senior Proposal Writer is responsible for leading the development of high-impact, client-facing proposals that support revenue growth. This role partners closely with Sales, Solution Architects, and Leadership to shape win strategies, craft compelling narratives, and deliver compliant, high-quality RFP/RFI responses that differentiate Call Tower in the CX, CCaa S, AI and UCaa S market.
Duties:
In the context of tenders, the Senior Proposal Writer is responsible for coordinating key activities related to the process. Their responsibilities include:
Proposal Strategy & Development
Lead end-to-end RFP/RFI responses, including strategy, messaging, and positioning
Develop win themes and value propositions aligned to client needs and competitive landscape
Translate technical solutions into explicit, compelling business narratives
Cross-Functional Leadership
Partner with Sales, Pre-Sales, Product, Legal, and Delivery teams to shape responses




Facilitate proposal strategy sessions and stakeholder alignment to meet response deadlines
Process & Content Optimization
Maintain and evolve reusable content library and templates
Drive continuous improvement of proposal processes and tools (including AI-enabled capabilities)
Oversee and manage the response process, including procurement portals, communications with customer procurement teams, and bid coordination.
Risk & Compliance
Ensure all proposals align with contractual, legal, and compliance standards
Identify and mitigate commercial and contractual risks
Communicate with federal, state, and provincial bodies to request compliance documents
Review contract clauses and verify the conformity of proposals
The Senior Proposal Writer will also partake in managing contractual documents for the Company (scope of work, change requests, hours of

📌 Senior proposal writer (Quebec City)
🏢 CallTower
📍 Quebec City