Tenant Insurance Advisor (12-18 month Co-op)

About Summit

Building the commercial brokerage of the future. Summit is a boutique commercial insurance firm headquartered in Kelowna and serving businesses across Canada. We are a venture-backed, tech-enabled commercial insurance brokerage redefining what it means to be a modern insurance partner. With strong values— Sustainability, Ownership, Transparency, and Impact —we move fast, support one another, and raise the bar for industry standards.

Summit is a team of empowered and high-performing individuals who live our core values every day. Being a part of Summit offers a chance for the right applicant to make a name for themselves, and help build Summit as a leader in the Canadian Commercial Insurance market.

About the Role

Join Summit as a Tenant Insurance Advisor and become a core driver of our growth. This isn't just a desk job, it's your chance to step into a supportive, tech-enabled environment and gain critical experience in both sales and client advisory, the launchpad of your career.

The Tenant Insurance Advisor serves as the go-to specialist for hundreds of renters across Canada each week,



guiding them through securing and managing their essential tenant insurance policies.

You will own the client experience from start to finish, working directly within insurer portals to issue current policies and update existing coverage, quickly mastering the tools of the trade. You'll handle urgent, time-sensitive inquiries via chat, email, and phone, ensuring fast, compliant, and accurate policy delivery.

Most importantly, you will be the Voice of the Customer. The Tenant Insurance Advisor will identify pain points, suggest workflow improvements, and collaborate with internal teams to boost automation, efficiency, and overall customer satisfaction. Your insights will directly shape our future operations.

Customer Support

- Respond promptly to all tenant insurance calls and emails, ensuring professional service and clear post-interaction documentation.
- Own the daily workflow, triaging and prioritizing incoming requests across all channels (phone, email, chat) to keep queues organized and under control.
- Empower customers to use our online self-service tools, and when necessary, securely process sensitive

📌 Tenant Insurance Advisor (Kelowna)
🏢 Summit Commercial Solutions
📍 Kelowna