Innovate banking at EQ as the Director of Direct-to-Consumer Banking. Oversee reverse mortgage services while leading strategic growth and fostering an exceptional customer experience.
In this hybrid role, you’ll report to the VP, Decumulation and ensure the D2 C channel operates seamlessly. Your work will encompass strategy development, team leadership, and the enhancement of customer acquisition and retention efforts across multiple departments.
Key Responsibilities:
• Direct strategy and operations for reverse mortgage offerings
• Manage marketing outreach and conversion initiatives
• Collaborate with cross-functional teams for superior performance
• Analyze growth metrics and optimize profitability
• Strengthen customer relationships and experience
Requirements:
• Significant experience in banking or Fin Tech leadership
• Expertise in marketing, customer experience, and operational strategies
• Solid understanding of reverse mortgage frameworks
• Proven track record of driving growth in financial services
• Exceptional communication and leadership skills
Join a team dedicated to advancing how Canadians experience banking at EQ

📌 Director of direct-to-consumer banking at eq (Toronto)
🏢 EQ Bank
📍 Toronto