Opentext - The Information Company
Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
Opentext - The Information Company
Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
Open Text is seeking a Senior Manager of Product Management to lead our multi-tenant Open Text Communications offering, currently represented by Core Communications.
This role will define and execute the strategy for a modern, multi-tenant Saa S communications platform that enables organizations and integrated applications to design, generate, edit, and deliver client communications.



Core Communications runs on Open Text’s cloud platform as an integrated communications capability for Open Text, partner, and client applications.
Your Impact
You will lead the product team responsible for growing the multi-tenant Communications business, expanding supported use cases, improving ease of adoption, and delivering a competitive Saa S product.
You will own the end-to-end product lifecycle, spanning market strategy, client discovery, roadmap definition, Saa S economics, requirements, release delivery, commercialization, adoption, and usage measurement.
What The Role Offers
Own the vision, strategy, roadmap, and business plan for multi-tenant Open Text Communications.
Lead and develop a team of product managers with ownership across design, authoring, interactive communications, integrations, APIs, and platform capabilities.
Define the target market and clearly position multi-tenant Communications relative to single-tenant and off-cloud alternatives.
Identify the use cases and client segments best suited to multi-tenant Saa S, including departmental and line-of-business use cases and embedded communications.
Drive continuous product evolution across usability, simplified configuration, document generation, authoring, interactive editing, output, and administration.
Partner with OCP, Cloud Operations, Development, Security, Support, and Fulfillment to deliver a scalable and supportable Saa S service.
Guide tenant, subscription,



provisioning, metering, entitlement, service availability, and operational-readiness requirements.
Define product requirements for APIs and SDKs that allow Open Text, partners, and clients to embed communications capabilities within other applications.
Expand and commercialize integrations with platforms such as SAP Success Factors, Salesforce, Guidewire, Core DAM, Core Journey, Core Messaging, and other Open Text applications.
Establish pricing, packaging, transaction models, overage approaches, and unit‑economics recommendations.
Use product telemetry, client usage, and financial measures to manage adoption and guide investment.
Coordinate roadmap and architecture decisions with the broader Open Text Communications portfolio to maximize reuse and provide appropriate migration paths.
Drive product charters, requirements, release planning, architecture reviews, cloud‑readiness activities, enablement, and go‑to‑market execution.
Engage directly with clients, partners, analysts, and field teams to validate needs and improve product‑market fit.
Develop competitive positioning and differentiated value propositions for Saa S CCM and automated document generation.
Support strategic deals and help field teams select the right Communications offering for each client's use cases, scale, and deployment requirements.
What You Need To Succeed
8+ years of product management experience delivering enterprise software or Saa S products.
Experience managing and developing product managers or leading a substantial product area.
Demonstrated success delivering multi‑tenant Saa S applications from definition through commercial launch and growth.
Robust understanding of c

📌 Sr. manager, product management (Richmond Hill)
🏢 opentext
📍 Richmond Hill