You are the first voice patients hear and the last face they see. We are looking for a Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will help patients understand their benefits and costs, feel confident moving forward with care, and leave with their next visit booked.
What you will do
- Greet patients warmly, and manage check-in and check-out accurately and efficiently
- Answer phones promptly and turn new patient calls into scheduled appointments
- Build and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists
- Confirm upcoming appointments by phone and text to reduce no-shows
- Make sure every patient leaves with their next appointment scheduled
- Verify insurance eligibility and advantages before appointments, and explain coverage in plain language
- Present treatment plans and discuss fees, insurance estimates, and