Position Summary:

Work with District Manager and store team to ensure compliance with:

- Customer service standards, Operating policies and procedures, and applicable provincial and federal legislation.
- Work together with the District Managers and Store Staff to lead the store in the achievement of:
- Operating efficiencies
- Revenue goals
- Profitability
- Customer satisfaction

- Responsible for sourcing, hiring, training and development of, their Store Team.

Essential Duties & Responsibilities:

Communication

- Communications are to be professional, timely, thorough and proactive whenever possible.
- All communications are to be delivered with consistency to all store team.
- All customer communications are to be friendly and productive encouraging repeat business, customer satisfaction and increased sales.

People Management





- Ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
- Formally recognize solid performers within the assigned region.
- Manage store team in compliance with operational, legislative and Human Resources operating policies and procedures.

Problem Solving

- Work with store staff to resolve issues proactively and/or as they arise and report unresolved issues to the District Manager for support.

Accountability

- Ensure the store team performs their job to Company standards and are held accountable for non-compliance.
- Prepare and deliver the daily deposit to the nearest TD

📌 Corporate Store Manager B (Toronto)
🏢 Bulk Barn
📍 Toronto