Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place.
OUR GUIDING PRINCIPLES
Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.
- We Will Hire, Inspire, Promote and Retain the Best
- We Will Be Entrepreneurial
- We Will Be Committed to Caring About Each Other, Our Communities,
and Our Environment
- We Will Be Committed to True and Shared Value Creation
- We Will Be Systems Thinking, Data Driven and AI enabled
MISSION
The Facilities mission is to deliver seamless facilities support to our Retail Store Teams. We manage services and complete repairs, projects, and rollouts quickly and efficiently, balancing budgets and cross-functional priorities. Our focus is to ensure the best possible employee and customer experience with minimal business disruption. Retail is our core business, and we approach every interaction with that in mind.
KEY PERFORMANCE METRICS
- Facilities Help Ticket service level targets
- Adherence to annual budgets
- Invoice reconciliation
KEY ACCOUNTABILITIES
Functional
- Manage all Help Tickets for assigned stores or service specialties within appropriate time frames
- Communicate schedules, updates and resolutions to store leadership teams
- Coordinate the contracting and completion of all Facilities work in assigned stores or service concentrations
- Measure and report on contractor or vendor performance according to Indigo’s expectations for service quality and vendor specific KPIs
- Ensure timely auditing and