This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior CX Platform Engineer based in Canada.
This is a senior software engineering role focused on bringing AI-powered workflows into real-world customer experience operations. You will design, build, and operate agentic applications, MCP servers, integrations, and shared platform capabilities used across Customer Success and related teams. The role combines hands‑on engineering with AI experimentation, platform development, security, and production ownership. You will work closely with non-engineering teams to turn operational workflows into scalable applications and reusable AI solutions. You will also help establish engineering standards, evaluation practices, observability, and governance for production AI systems. The environment values rapid prototyping, thoughtful architecture, solid documentation, and systems designed for reliable handoff. This is an opportunity to shape how AI and software engineering work together across a distributed, high‑performing organization.
Accountabilities
Build and operate production‑grade agentic applications and multi‑step AI workflows for