With over 115 years of experience, Westlund a division of EmcoCorporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At Westlund, in saskatoon we are looking for an addition to our team with a person who isprogrammed to overachieve, never accepting the status quo,who will strive to change the way business is done, someone who will tackle dire dilemmas, pioneering solutions with confidence. You will have the ability toact with ingenuity and be a gamechanger as you strive for new win's every day.
At Westlund we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the chance to continually develop your skills through ongoing training,



have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

As a Customer Service Representative, you will work in a team environment to provide sales support to customers of Westlund. You will provide the highest level of customer service with hard work, integrity, and accuracy towards the goal of 100% customer satisfaction. Support and training will also be provided for you to grow in this role and give you the tools to be successful.

Additional duties will include:

- Answer telephone calls, emails and in person questions from customers and identify their needs and keep high customer satisfaction
- Research product for customers and provide recommendations on our assortment of product
- Enter sales orders generated from Profit Centre customers viaphone, emails, and texts
- Grow and retain established customer base and develop new business for the Profit Centre
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Send and follow-up with request for quotes to vendorsProcess returns and warranty claims to customers both on

📌 Customer Service Representative (Saskatoon)
🏢 Emco
📍 Saskatoon