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Product Owner, Self Serve & Support

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story

Who we're looking for: You will shape intuitive, high-impact digital support experiences that help customers discover, transact, troubleshoot, and get support anytime, anywhere. As Product Owner, Self-Serve & Support, you will lead the strategy and delivery of customer support journeys across Web, App, Search, and AI channels. You will partner with Digital Product Owners, Engineering, IT, UXD, Customer Experience, and business stakeholders to improve customer satisfaction, increase digital adoption, and deliver measurable business impact.

What you'll do:





- Own the product strategy and roadmap for digital support, onboarding, and self-service experiences.
- Align priorities across Business and Digital roadmaps to deliver consistent customer experiences.
- Champion a digital-first mindset focused on customer value and business outcomes.
- Make transparent trade-off decisions across customer needs, business priorities, and technical constraints.
- Apply curiosity, resourcefulness, and accountability to solve complex technical, platform, and operational challenges.
- Bring a collaborative mindset with the ability to solicit diverse perspectives, understanding the “why” and not just the “what,” to align cross-functional teams around shared outcomes.
- Product Enablement & Delivery
- Lead delivery of Digital Serve & Support initiatives from intake, discovery, design, and build through launch readiness.
- Translate business requirements into user journeys, AI-enabled use cases, scope, guardrails, and cross-channel impacts.
- Partner with Web, App, Search, and AI teams to design integrated journeys and channel handoffs.
- Launch features, measure performance, and iterate against KPIs tied to cost optimization, adoption, revenue, and churn reduction.

- Improve key customer journeys across onboarding,

📌 Product Owner, Self Serve (Toronto)
🏢 Rogers communications
📍 Toronto