WHO WE ARE
Green Shieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All. We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.
Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through Green Shield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 - across mental health, essential medicines,and chronic disease management - through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.
At Green Shield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.
THEROLE IN A NUTSHELL
Execute a variety of computer-based commands, batch processes and programs according to a pre-defined schedule or as directed. These activities include such things as running data backups and launching business applications.
Operate peripheral devices such as printers and storage devices as required. Participate in the maintenance of peripheral equipment.
Monitor the status of processes, programs,



peripheral devices and other infrastructure components. Initiate appropriate action when incidents occur. Participate in the resolution of incidents.
Participate in Level 1 Help Desk support activities for internal Green Shield staff and external customers / stakeholders.
Escalate incidents to other support staff as required.
Participate in the updating of a variety of documentation related to computer operations.
Control access to the control room, raised floor and other resources as required.
Lift and transport some heavy objects such as boxes of paper and supplies.
Perform other tasks as assigned.
WHO WE'RE LOOKING FOR
Post-secondary degree or diploma in Information Technology or equivalent
This role will have exposure to Protected B data as per Public Service and Procurement Canada requirements. The successful candidate must undergo a mandatory background verification and obtain, as well as maintain, a valid
Reliability Status security clearance to be eligible for this position.
At least 2 years of computer operations experience.
Customer service oriented
Ability to work independently, manage multiple tasks and meet delivery commitments while maintaining accuracy.
Proven problem solving skills
Excellent verbal and written communication skills.
TRAINING PERIOD:
The training period for this position is 60 calendar days.




Salary range for this position is in accordance with Article 22 of the Collective Agreement. In addition, all compensated hours are paid a 20% shift premium.
This position is posted in accordance with Article 13 of the Collective Bargaining Agreement.
WHAT WE OFFER
Base Salary: CAD $28.82 - 32.94
Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: in office
THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takeso create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at Green Shield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All
AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this rol

📌 Bilingual part time computer operator continental shifts (Windsor)
🏢 Green Shield Canada
📍 Windsor