What is the prospect?
Join RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with strategic transformation, reviewing and approving Standard Change Templates while championing automation, agile frameworks, and capability investments. This role is pivotal in evolving IT Change Management into a streamlined, change enablement function that reduces operational toil and enables seamless execution. You'll coach the user community, support product ownership, and deliver performance analytics that quantify efficiency gains and guide continuous improvement across the organization.
Job Description
Join RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with strategic transformation, reviewing and approving Standard Change Templates while championing automation, agile frameworks, and capability investments. This role is pivotal in evolving IT Change Management into a streamlined, change enablement function that reduces operational toil and enables seamless execution. You'll coach the user community, support product ownership, and deliver performance analytics that quantify efficiency gains and guide continuous improvement across the organization.
What will you do?
Review, validate, and approve/deny Standard Change Templates (SCTs) against compliance, technical risk, and operational impact standards
Conduct annual SCT renewals to assess health, viability, and continued eligibility; determine modifications or retirements
Partner with Change Review Boards and support Enterprise CAB and Low-Risk queues to ensure IT change processes are effective,



efficient, and well-understood
Coach and educate the IT change management user community on change record quality and compliance with Enterprise IT Change Management Procedures
Collaborate with development teams on product roadmaps, requirements, and user adoption initiatives through training and documentation
Drive strategic evolution of IT Change Management into a change enablement function by championing automation, agile frameworks, and operational optimization opportunities
Develop business cases for modernization and capability investments; identify opportunities to support ITSM process improvements
Establish and track KPIs, quantify toil reduction and efficiency gains, and provide performance dashboards and data-driven insights to leadership
What do you need to succeed?
Must Have
Bachelor's Degree
2-4 years of experience in IT Change Management or operational technical roles
Detail orientation and quality assurance mindset with strong organizational and time management skills
Technical risk assessment and impact analysis capabilities
Customer service, teamwork, and stakeholder management experience
Performance analytics and data interpretation skills
Nice to Have
ITIL Certification
Knowledge of infrastructure technologies (Host, Network, Database, Desktop, Middleware)
Strategic thinking and process modernization experience




Experience with ITSM tools and agile transformation initiatives
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients
Access to a variety of job opportunities across business and geographies
Job Skills
Business Appraisals, Change Controls, Dealing with Disorder, Human Resources Policies, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change, Process Management
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W: TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
Application Deadline:
Note
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
At

📌 Enterprise change enablement manager (Toronto)
🏢 Anonymous
📍 Toronto