# Case ManagerMontrealHybridAdministrative RolesApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.##

Job description
Here is a brief overview of the tasks and responsibilities that will fall to you:
* Plan, coordinate and follow up on development files with technical teams, institutions, communications managers and governance bodies;
* Act as an intermediary between operational teams, business partners and technology stakeholders;
* Organize the activities necessary to carry out the work and ensure that deadlines are met;
* Harmonize the interventions of the different institutions and the stakeholders involved;
* Supervise change management activities and support accountability;
* Analyze the organizational, operational and technological impacts associated with the proposed changes;
* Follow up on action plans, risks, issues and dependencies related to the files entrusted to you;
* Prepare presentations,



reports and follow-up documents for managers and decision-making bodies;
* Support the teams in the implementation of initiatives and facilitate decision-making;
* Popularize technological issues among managers and non-technical stakeholders;
* Contribute to the continuous improvement of coordination, communication and governance processes.
The profile sought is as follows:
* Have relevant experience in file coordination, project management or the implementation of technological initiatives;
* Be proficient in Microsoft 365 services, administration, and licensing models;
* Use Exchange Online, Microsoft Entra ID, Teams, Outlook, SharePoint, and OneDrive in an organizational workplace;
* Understand the links between identity services, synchronization with Active Directory, shared boxes, and groups;
* Know the mechanisms for managing email addresses, including primary addresses, aliases and login credentials;
* Distinguish the email address from the user's primary identifier and assess the impact on the services concerned;
* Apply the rules of nomenclature, deal with homonymy situations and supervise periods of double addressing;
* Assess the impact of addressing changes on applications, vendors, and technology services;
* Simultaneously coordinate multiple institutions and stakeholders in a context with many interdependencies;
* Clearly explain technical issues to managers and non-specialized teams;
* Demonstrate autonomy, rigor, organization and transversal leadership.

📌 Case Manager (Montreal)
🏢 COFOMO
📍 Montreal