Are you a detail-oriented customer service professional looking to advance your career as a Customer Care Representative within the growing natural pet products distribution industry? We are seeking a dedicated and organized Customer Care Representative to join our client's dynamic team in Delta, BC. As a key link between clients, sales teams, and warehouse operations, the Customer Care Representative plays a vital role in executing day-to-day business administration and customer order management. In this permanent, full-time role, the Customer Care Representative will handle order entry, customer service inquiries, billing adjustments, and daily enterprise software transactions in a fast-paced, high-volume environment. If you excel at multi-tasking, maintaining accurate records, and providing outstanding service to clients, this Customer Care Representative position offers a stable schedule and a highly supportive work culture.

Customer Care Representative acts as the primary frontline contact for clients across western Canada. Day-to-day responsibilities require high numerical accuracy, active listening, and hands-on familiarity with Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS). Specifically, you will rely heavily on Sage 300 to manage client accounts, process purchase orders, post sales invoices, and issue credit notes. Concurrently, you will leverage HighJump WMS to track inventory availability, coordinate real-time warehouse fulfillment, and verify order dispatch timelines with logistics teams.



By bridging business administration and order fulfillment, the Customer Care Representative ensures that every natural pet product shipment arrives accurately and on schedule.

Because this position operates in a key Canadian distribution hub serving a diverse client base, effective communication is essential. The Customer Care Representative must demonstrate strong verbal and written English communication skills to interact seamlessly with supply chain partners, commercial clients, and internal logistics departments across regions.

Advantages

- Competitive starting wage of $23.65 per hour with steady full-time income.
- Permanent position offering guaranteed 40 hours per week.
- Desirable daytime schedule: Monday to Friday, 8:00 AM to 4:30 PM (no evenings or weekends).
- Direct hands-on experience utilizing industry-standard business administration software including Sage 300 and HighJump WMS.
- Prospect to work with an established distributor in the expanding natural pet products industry.
- Convenient working location in Delta, BC, with a collaborative and team-oriented company culture.
- Professional development and guidance provided through Randstad’s expert business administration recruitment team.

Responsibilities

- Receive, verify, and accurately input high-volume customer orders into Sage 300 ERP software in a timely manner.
- Monitor order status, track daily shipment dispatches, and manage inventory integration using HighJump WMS.
- Post customer invoices, review

📌 Customer Care Specialist (Delta)
🏢 randstad canada
📍 Delta