Description Shift: Office Day Days Off: Saturday, Sunday Insurance

Perks:
Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other

Benefits:
Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan About DESC: Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs ofpeople experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home. DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder. WELLCONNECT PROGRAM DESCRIPTION: DESC’s WellConnect program, funded by King County’s ICARE program, is a modified assertive community treatment (ACT) team serving Permanent Supportive Housing (PSH) residents with complex needs underserved by traditional office-based care models. This interdisciplinary team of behavioral health providers offers a range of services to help participants meet their personal goals including community integration activities, systems navigation,



care coordination, psychiatric medication management, peer support services, housing stability services, co-occurring substance use treatment, and individual and group psychotherapy. Team scheduling requirements reflect this commitment to provide participants with intensive wrap-around, 24/7 services onsite at their homes and in DESC PSH Sites. Team members provide rotating coverage for 12 hours per day Monday to Friday and 8 hours per day on weekends & holidays. In addition, all team members participate in on-call rotations to provide 24-hour crisis coverage. JOB DEFINITION: The Program Manager administers, supervises, and evaluates the WellConnect team, to ensure that program participants receive excellent clinical service. This position also functions as a practicing clinician on the team. MAJOR DUTIES AND

RESPONSIBILITIES:
Supervisory and Administrative:
- Direct the day-to-day clinical operations of the team, including scheduling staff work hours, and facilitating the daily organizational staff meetings and treatment planning meetings.
- Continuously evaluate the treatment status of participants; plan and coordinate treatment activities to ensure immediate attention to participants’ changing needs.
- Direct and coordinate the program referral and intake process.
- Participate in hiring and onboarding new program staff, as well as training and professional development of all team members.




- Provide clinical and administrative supervision to the Mental Health Professionals, Case Managers, and Peer Specialist on the WellConnect team, in accordance with agency policy and state law.
- Coordinate and participate in psychiatric consultations, clinical supervisions, program meetings, and in-service training of mental health program staff; participate in clinical reviews and case conferences.
- Ensure timely and appropriate documentation of services, in compliance with agency policies, funder requirements and applicable regulations. Train staff on medical record requirements and perform regular review of clinical documentation including participant assessments, treatment plans, and progress notes.
- Participate in quality-assurance activities, audits, and service utilization reviews.
- Maintain both agency-wide and program-specific policies and procedures, revising as necessary.
- Initiate and maintain working relationships internally across DESC and externally with other community agencies such as law enforcement, hospitals, other human services agencies, and other formal and informal community resources.
- In collaboration with senior leadership and Quality Information Management (QIM) department, participate in program development and service review meetings with external funders.
- Serve as a backup support to staff providing on-call crisis intervention and de-escalation services during evening and weekend hours. Clinical:
- Oversee the implementation of treatment across all domains of WellConnect services.
- Directly provide and supervise staff in providing various clinical treatment services including case management and psychotherapy to individuals, groups and families.
- Work withi

📌 Clinical Project Manager (Kelowna)
🏢 Downtown Emergency Service Center
📍 Kelowna