Elevate your career with Fenergo as a Senior Technical Account Manager. Lead technical relationships and drive service improvements for top financial institutions with advanced AI solutions. As a Senior Technical Account Manager, you will manage a portfolio of Fenergo SaaS customers, ensuring technical excellence and proactive service delivery. This role emphasizes technical expertise, stakeholder engagement, and robust problem-solving abilities. You'll collaborate closely with Customer Support, Engineering, and Product teams to address challenges, manage incidents, and enhance customer experiences using advanced technologies.

Key Responsibilities
• Own technical account governance for assigned customers
• Provide expert technical advisory and service assurance
• Lead incident management for major escalations




• Drive proactive service improvements based on customer feedback
• Collaborate across teams to establish technical requirements

Requirements:
• Significant enterprise customer experience in technical account management
• Robust understanding of SaaS and cloud environments
• Proven problem-solving skills with live customer issues
• Experience with service management and issue prioritization
• Excellent communication skills with technical and business stakeholders Join Fenergo to contribute to AI-led customer support transformation in financial technology.

📌 Senior Technical Account Manager at Fenergo (Toronto)
🏢 Fenergo
📍 Toronto