Drive customer understanding in clean energy as the Product Knowledge Manager at dcbel Inc. This role emphasizes creating explicit, structured knowledge around innovative energy solutions. In this influential role, you will be instrumental in shaping the way customers and partners perceive dcbel's products. Partnering with cross-functional teams, you'll develop a robust knowledge repository that simplifies complex information and reinforces customer trust. You will take the lead in defining frameworks for AI-assisted content creation, ensuring accuracy and consistency across all platforms.

Key Responsibilities
• Develop and structure customer-focused knowledge experiences
• Collaborate with product and support teams for cohesive messaging




• Ensure comprehensive governance of product documentation
• Set standards for content quality and AI involvement
• Identify and address knowledge gaps proactively

Requirements:
• 5+ years in knowledge management or related activities
• Proven skills in building effective knowledge architecture
• Strong judgment and critical thinking abilities
• Systems-oriented mindset with a focus on accountability
• Proficient in translating technical concepts for end-users Lead the charge in making clean energy accessible with your knowledge management expertise at dcbel.

📌 dcbel Product Knowledge Manager (Montreal)
🏢 dcbel
📍 Montreal