CHIEF STEWARD Little River The Opportunity As a Chief Steward, you will lead the passenger services and catering operations aboard one of our vessels. Combining the responsibilities of a Hotel Manager, Operations Manager, and Food and Beverage Manager, you will oversee customer service, retail operations, catering, employee leadership, and operational excellence. You will play a key role in creating an exceptional customer experience while fostering a protected, engaged, and high-performing team. The Role Reporting to the Senior Chief Steward, you will be responsible for the following:
- Ensuring passenger and employee safety is at the forefront of our business by leading a safety focused team with process review, awareness, and implementation on new initiatives and directives
- Modelling exemplary customer service to both internal and external customers by using timely and appropriate problem-solving techniques to address a variety of possible, and at times unexpected, issues
- Deploying crew appropriately to meet operational, regulatory,



and business requirements for the various areas including catering, retail, baggage handling, and janitorial
- Identifying and implementing strategies to improve quality of service, productivity, and profitability
- Managing labor and expenses within the budget under the direction of the Senior Chief Steward
- Leading and managing a diverse team in all aspects of the business, with particular focus on developmental plans, mentoring staff, and guiding the performance management process as required
- Strengthening the department by empowering all members to contribute idea of innovation and continuous improvement across environmental, employee engagement, and financial ideas
- Working in a team environment by respectfully engaging with various departments and encouraging collaboration as required
- Attending departmental and operational meetings as required

📌 Chief Steward (Kelowna)
🏢 BC Ferries
📍 Kelowna