Union: BCGEU Collective Agreement: Communities Sub sector Job Family: Client Services Classification: Program Coordinator 2 Grid: 38 Benchmark: 82902 Scope and Level Definition Under the direction of the Programs Manager or designation and as a member of the CMHA Mid-island (CMHA MI) leadership team the Harm Reduction Coordinator is the point of contact for CMHA MI staff in Harm Reduction related programming and activities. This role has a primary function to oversee the staff and day-to-day operations of the Overdose Prevention site and its programming following the principles of psychosocial rehabilitation including housing first and harm reduction. This includes assisting in the development and implementation of program services by identifying and responding to program needs within organizational guidelines. This includes supervision of staff to support the daily operations while participating in and adhering to organizational policies and procedures, ensuring and maintaining safety in the workplace, advocating for peer involvement and instructing and motivating staff during changes in programming. Administrative work includes statistical reports, inventory management and document control. Clear and timely communication is integral within the leadership team as well as community partners and service teams in order to encourage continual growth implementation of harm reduction principles within the community served by CMHA MI with a focus on collaboration and trusting relationships. The successful candidate must have schedule flexibility, be motivated to work collaboratively with internal and external teams and leadership and invested in the success and growth of the organization. Strong leadership, communication, organizational understanding, technology and program planning skills are essential.
Typical Functions and Responsibilities Harm Reduction
- In accordance with established procedures, acts as a consistent point of contact for harm reduction related information and education at CMHA Mi
- Engages positively with people who use illicit substances and other stigmatized populations using a harm reduction approach
- Builds rapport, provides support and advocates for a diverse range of clients including individuals who are actively using substances and living with significant health challenges
- Where required, advises service users of their rights and obligations related to organizational policies and health and safety while ensuring rights of privacy and confidentiality are maintained
- Works collaboratively with the leadership team to evaluate harm reduction programming in meeting the needs of the individuals and the community by observing and responding to individual feedback, inquiries, and complaints related to delivery of support services.
- Keep up to date on new methods to provide services; develop new techniques and meet previously unmet needs by investigating and taking required action in consultation with the Programs Manager Community Involvement
- Point of contact for community partners regarding harm reduction education, supplies, services etc.
- Acts as liaison with community agencies, promotes and encourages community involvement and education in the program
- Plans and organizes various events with other community partners
- Attends meetings with community partners Administrative Tasks
- Collects and maintains statistical data related to program use
- Communicating, updating and informing individuals/community agencies regarding services changes to services and/or programs
- Review and update program policies as needed Staff Supervision
- Assign work and provide direction to staff in the Harm Reduction program(s)
- Assign and schedule work to program staff to ensure that services provided are in accordance with operational policy
- Support staff to maintain safety, confidentiality and follow organizational mandates in relation to engagements with clients, community partners and coworkers
- Consistently participate in and encourage a psychologically safe work setting
- Provide input to the Programs Manager regarding feedback evaluation and training requirements
- Orient new staff and share experience with other members of the team
- Conduct quarterly team meetings
- Assist in recruitment and selection of staff by reviewing applications, providing input into development of interview questions, participating in interview panels and any other recruitment duties required
- Assist in providing education experiences to students Peer Workers Supervision
- Assign work and provide direction to peer workers in the OPS
- Assign and schedule work to peer workers to ensure that services provided are in accordance with operational policy
- Work collaboratively with Shift Lead(s) for peer scheduling, training and work goal needs and supports
- Assist in recruitment and selection of per workers by performing duties such as reviewing applications, completing scree